> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Connect Messaging Channels ### In this article: 1. [Introduction](#1-1-introduction) 2. [Connect Shopping App (mobile push notification)](#1-2-connect-shopping-app-mobile-push-notification) 3. [Connect WhatsApp](#1-3-connect-whatsapp) 4. [Connect Messenger](#1-4-connect-messenger) 5. [Connect LINE](#1-5-connect-line) 6. [Connect Instagram](#1-6-connect-instagram) 7. [Connect Telegram](#1-7-connect-telegram) # 1. Introduction This guide shows you how to connect messaging channels like mobile push-notification, WhatsApp, Messenger, LINE, Instagram, Telegram in EasyStore. By reaching customers on the platforms they already use every day, you can improve message visibility, encourage faster responses, and manage all conversations in one place — helping customers feel more connected and enjoy a smoother, seamless experience beyond what email alone can offer. To start, go to EasyStore’s admin panel > **Messages** > **Messaging Channels** > click the messaging platform that you'd link to connect. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_t0oibb.png =800x450) # 2. Connect Shopping App (mobile push notification) Enable Shopping App channel and invite customers to install the app on their phone. Refer [__this guide__](https://support.easystore.co/en/article/sell-on-shopping-app-member-app-odf3gi/) for full details. | 💡Tips: You only need to add Shop & App Chat in screenshot above if you’d like to offer [chat button on website and in-app messaging](https://support.easystore.co/en/article/messages-inbox-j2i58r/) to your customers. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1ywb69z.png =400x400) # 3. Connect WhatsApp You need to have a WhatsApp Business account and connect via Facebook. Follow this [__full guide__](https://support.easystore.co/en/article/whatsapp-inbox-management-messages-inbox-1gfl463/). ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_xrozjk.png =800x272) # 4. Connect Messenger Connect through Facebook channel. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1k60nag.png =800x169) | If you have enabled [Messenger channel](https://support.easystore.co/en/article/checklist-enable-facebook-messenger-18f2lkv/) here will be auto connected, you just need to insert Platform name > Save ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_pi6wu4.png =800x212) # 5. Connect LINE || Before start, kindly ensure your LINE Business account is ready with Messaging API. If you do not have a LINE Messaging API, please [refer this guide to create](https://developers.line.biz/en/docs/messaging-api/getting-started/#using-console). Once you have created the Messaging API from LINE portal, you can follow the steps below to proceed 5.1 Log in to the [LINE Developer](https://account.line.biz/login?redirectUri=https%3A%2F%2Fdevelopers.line.biz%2Fconsole%2F) > Select an existing Messaging API Channel > **Basic Settings** > Copy the Channel ID > Paste into the Channel ID field in EasyStore ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1ir21um.png =800x288) 5.2 Scroll down to Channel secret > Copy Channel secret > paste to Channel Secret field in EasyStore ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1mv432w.png =800x317) 5.3 Go to Messaging API tab > Scroll down to **Channel access token** > copy the key (click the reissue button if the key is not available) > paste to Channel Token field in EasyStore ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_3eh9nn.png =800x344) ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_wgwqq1.png =800x311) 5.4 Enter the Platform name in EasyStore > Save ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1jm0cpg.png =800x397) 5.5 Refresh [LINE Developer portal](https://account.line.biz/login?redirectUri=https%3A%2F%2Fdevelopers.line.biz%2Fconsole%2F) > Webhook URL in Messaging API will be updated ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1wjtd78.png =800x360) 5.6 Enable the Use Webhook option > Done ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_nebhv4.png =800x282) # 6. Connect Instagram Connect through Facebook channel. ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1g0an0l.png =800x164) # 7. Connect Telegram 7.1 [Refer this guide here](https://www.siteguarding.com/en/how-to-get-telegram-bot-api-token) to obtain Telegram **Channel/ API Token** 7.2 Copy the Token provided by Telegram bot > paste it to **Channel Token** field in EasyStore ![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_3rb67r.png =800x255) 7.3 Enter the **Platform name** in EasyStore > Save ![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_192rmrp.png =800x254)