> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Connect with Delyva Malaysia

###### In this article:
1.  Introduction to Delyva Malaysia service
2.  Install the Delyva Malaysia app
3.  Fulfilling order with Delyva Malaysia
---
## 1. Introduction to Delyva Malaysia service

[Delyva](https://delyva.com/my/) is the best delivery platform in Malaysia. Deliver with multiple couriers, select the best courier for every order, and notify customers automatically.  
  
They also provide:
*   Multiple courier partners    
*   Support same-day delivery    
*   Support food delivery
---
## 2. Install the Delyva Malaysia app
  
**📌 Before you start :**
*   You must have a registered account with Delyva    
*   If you do not have an account with Delyva yet, please sign up [here](https://my.delyva.app/customer/signup)    
*   For further assistance, kindly contact Delyva team:  
    **Hotline**: +60 19-6210104  
    **Email**: [contact@delyva.com.my](mailto:contact@delyva.com.my)
    
**Step 1 :** Login to your [EasyStore](https://admin.easystore.co/home) admin panel > Click on [Apps](https://admin.easystore.co/apps/installed) > App Store > Install the **Delyva Malaysia** app
  
If you do not have an account with Delyva yet, please sign up [here](https://my.delyva.app/customer/signup)

![](https://storage.crisp.chat/users/helpdesk/website/dde2cce1cda39000/08b8924e-2d9c-4d86-a090-df0a14_19mtr8y.png)

**Step 2 :** Origin Pickup Location is needed in order to use Delyva Malaysia in your store. If you do not setup the Origin Pickup Location yet, please create a pickup location first  

1.  Go to **[Settings > Location](https://admin.easystore.co/settings/location)** and **add pickup location**  
    
    ![](https://storage.crisp.chat/users/helpdesk/website/5a6b326d035e280/12891b7c-6132-47ea-8e0b-2f60dc_432ska.png)
    
2.  Enter your location **address > Save**
    
**Step 3** : Fill in the required credentials such as:
*   **API Key**    
*   **Customer ID**
*   **Company ID**
    
Delyva team will provide you with the credentials after you have signed up for an account.

![](https://storage.crisp.chat/users/helpdesk/website/5f490c05f6a31000/4978ed03-ad0f-4ced-99f5-7b8fdc_a2pofq.png)
  
Also required to fill in the required information such as

*  Sender information  
    
    ![](https://storage.crisp.chat/users/helpdesk/website/e1572ccaf9173800/b5ce8014-f8a0-438b-ba18-eca1d8_1blfqhg.png)
    
*  Company information    

![](https://storage.crisp.chat/users/helpdesk/website/7d7d29fdf2e22000/8a342207-0bdf-4ad4-9922-9bf5ba_1sixqwz.png)

*  Shipping Condition - General
    
|| **📌 Note:** There is an option for you to choose from, either you want to **enable (ticked)** OR **disable (unticked)** the Delyva rate

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-29_1k6lulg.png)

| 💡**Tips:** You can add a **surcharge to the rates** e.g. fixed rate of handling fee or a percentage of the order as well as **enable free shipping** when an order amount exceeded a threshold.
---
## 3. Fulfill order with Delyva Malaysia

**Step 1 :** Go to **Orders** > click into the order > **Fulfill** > **Fulfill with Delyva Malaysia.** Please make sure that the order payment status is **PAID.**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-30_1423i0i.png)

**Step 2** : Select a **pickup date**, **pickup time,** and **item type**

![](https://storage.crisp.chat/users/helpdesk/website/134541ec9d8d7700/8e71daa4-a222-4a09-aa8f-2c122f_1ee2c6n.png)

**Step 3** : Select a **service to pick up** your parcel

![](https://storage.crisp.chat/users/helpdesk/website/cc7d8bc740b33000/513c3d48-bfe3-4d21-92a0-be6df9_11n8nh5.png)

**Step 4** : Fulfill order

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-31_o8b5nj.png)

**Step 5** : Download your Delyva Malaysia's Air Waybill under **More actions > Download Delyva Malaysia's air waybill**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-32_10gkl4s.png)