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> Use this file to discover available pages before exploring further.
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# Connect with DHL


### In this article:
1. [Introduction](#2-1-introduction)
2. [Connect DHL eCommerce account to your store](#2-2-connect-dhl-ecommerce-account-to-your-store)
3. [Fulfill order and send parcels using DHL eCommerce](#2-3-fulfill-order-and-send-parcels-using-dhl-ecommerce)

**📌 Before you begin :**
* Make sure you have registered an account with DHL eCommerce. If you have yet to register, please click [here](https://mydhl.express.dhl/my/en/registration.html) and proceed with account creation.
* You need to register for a DHL account to enable DHL eCommerce.
* Please [add your pickup location](https://admin.easystore.co/settings/location) and [set a weight for all of your products](/en/article/how-to-addedit-product-weight-and-dimension-1lvkqil/) before you integrate with DHL eCommerce
* The current integrated DHL eCommerce only supports delivery within Malaysia only.
---
## 1.  Introduction

We believe you all heard of DHL as it is one of the e-commerce logistics specialists. By integrating with DHL as one of your logistic services in EasyStore, it helps you in the processes of shipping and fulfillment solutions. You can also create a new shipment, get a rate & time quote also schedule pickup from [here](https://mydhl.express.dhl/my/en/home.html#/createNewShipmentTab)

Kindly ensure that you have a registered account with DHL to proceed with the integration. Do reach out to the contact details below if you wish to get further assistance from the DHL team :

* mysupport@dhl.com
* +60327792300
* +60 1546000166 (Customer Service Number)

More contact details can be found [here](https://www.dhl.com/global-en/home/our-divisions/ecommerce-solutions/customer-service.html)
---
## 2. Connect DHL eCommerce account to your store

**Step 1 :** Go to **EasyStore app** > Search for **DHL eCommerce** and install the app

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1ssu3fo.png)

**Step 2 :** You need to fill in the required IDs. These IDs can be obtained through your DHL dashboard. You can contact the DHL support team for further assistance :
* mysupport@dhl.com
* +60327792300

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_mflbmy.png)

**Step 3 : **Fill in your information here 

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1p8g1ug.png)

**Step 4 : **Select your pickup location and you can select **Enable COD** if you provide Cash on Delivery.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1jdqtrg.png)

**Step 5 :** Save.
---
## 3. Fulfill order and send parcels using DHL eCommerce

| 💡  **Tips** : DHL eCommerce supports bulk fulfillment **max 50 orders** at once. Kindly ensure that the orders are **paid**, **not cancelled** or **archived** in order to bulk fulfill the orders successfully. Also support bulk download AWB **(max 50 at a time)**

**Step 1 :** Go to Orders > click into the order > Fulfill > **Fulfill with DHL Malaysia**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius_1ijdem9.png)

**Step 2 :** You will be directed to the order fulfillment page here. Choose the 
* Pickup date
* Pickup start time
* Pickup end time

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-3_1v37gof.png)

**Step 3 :** Once the date and start times have been selected, kindly click **Fulfill order** button and this order has been fulfilled. 

**Step 4 :** Once you have fulfilled the order, you can download the airway bill. 

**📌 Note : **
* DHL eCommerce support bulk download airwaybills (AWB).
* DHL eCommerce's pickup time: **Monday to Saturday,  12PM - 6PM**.
* Upon arrival at the pick-up address, DHL's delivery person will check that each shipment is packed in good condition for transportation.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-2_7nr7w4.png)

| 💡  **Tips** : The order number will be printed on the top left corner of AWB for easier handling

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-4_116968g.png)