> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Connect with FIUU Philippines

Fiuu (previously known as Razer Merchant Services) is an online payment solution that enables you to collect payments securely through online payment channels.

###### In this article:

1. [Introduction](#1-1-introduction)
2. [Onboarding Checklist](#1-2-onboarding-checklist)
3. [Connect with Fiuu](#1-3-connect-with-fiuu)
4. [FAQs ](#1-4-faqs)

# 1. Introduction


Fiuu (previously known as Razer Merchant Services) is an online payment solution that enables you to collect payments securely through online payment channels.

For Filipino sellers, you will need help from EasyStore team to submit the application form to FIUU on behalf.

[Click here](https://merchant.razer.com/v3/?utm_source=easystore&utm_campaign=easystore&utm_medium=easystore) to know more about FIUU.


# 2. Onboarding Checklist 

Kindly prepare the required documents based on your business type to EasyStore team to help with your application.

### 📄 For Corporations:

* Signed Merchant Agreement
* Notarized Secretary’s Certificate for Authorized Signatory/ies (using Fiuu’s template)
* SEC Certificate of Incorporation
* Articles of Incorporation
* By-Laws
* Latest GIS (not applicable if newly incorporated)
* BIR Form 2303
* Current-year Business Permit
* Valid ID of Authorized Signatories

### 📑 For Sole Proprietorships:

* Signed Merchant Agreement
* DTI Certificate of Registration
* BIR Form 2303
* Current-year Business Permit
* Valid ID of Authorized Signatory

### 🌐 Website (Online):

* Company Profile
* Contact Information
* Data Privacy Policy
* Refunds/ Return Policy
* Cancellation/ Termination of Service
 Policy (if applicable)
* List of products/ services with prices
* Delivery/ Fulfillment Policy (if
 applicable)

### 🏬 Store Photos (Offline): 

* Front of store with visible signage
* Display of products and/or inventory
* Equipment and tools used to render
 service
* Official Receipt

### 🏦 Bank Details: 

* Bank Name 
* Bank Account Name 
* Bank Account Number 
* Bank Account Type 
* Bank Branch Name 
* Bank Swift Code 
* Bank Branch Address

| ⚠️ **Note:** Additional documents, licenses, or certifications may be requested depending on your business nature and Fiuu’s due diligence process. 


# 3. Connect with Fiuu

Once your FIUU account application is approved, EasyStore team will update you with your account credentials. 

You may then login to **FIUU Portal** using this [LINK](https://eform-ops.fiuu.com/index.php?mod=authentication&opt=login). 

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1bfpaie.png)


**Step 1 :** Go to [EasyStore Admin](https://admin.easystore.co/) > Settings > Payments > Add payment method > select **FIUU**.


![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_6rfb5m.png)


**Step 2 :** Fill in your preferred **Display name** and **Description** which will be shown to customers at checkout payment method page/section.


![](https://storage.crisp.chat/users/helpdesk/website/4886986f51f2d400/017a6c12-de21-4d07-9514-fef7e8_cwg2b0.png)


**Step 3: **Follow the **Guide** and set up **Return URL**, **Notification URL** and **Callback URL** in your Fiuu portal.


![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_r5e9nc.png)

Example: If your domain name is **iloveeasystore.com** , kindly fill in the link below

|| 📌 **Note :** Do make sure to [activate the SSL certificate](https://help.easystore.co/domain-%E7%BD%91%E5%9F%9F/ssl/activating-ssl-certificate) for your domains. Once done, the URLs will become **https://**

* **Return URL** : [https://iloveeasystore.com/payments/razerms/redirect](https://iloveeasystore.com/payments/razerms/redirect)
* **Notification URL:** [https://iloveeasystore.com/payments/razerms/notifications](https://iloveeasystore.com/payments/razerms/notifications)
* **Callback URL** : [https://iloveeasystore.com/payments/razerms/notifications](https://iloveeasystore.com/payments/razerms/notifications)

Log in to your FIUU portal > Transactions > Settings and insert the URLs for the latest version. Don't forget to also enable Instant Payment Notification (IPN).

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1yozpjk.png)

**Step 4 :** Insert your **Merchant ID**, **Verify Key** and **Secret Key**.

| 💡 **Tips:** You can get the Verify Key and Secret Key at Transactions > Settings and Merchant ID at Merchant Profile > General Info in your FIUU portal


![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1af9c6e.png)


**Step 5 :** Scroll to bottom and click **Add sub payment method** to select your subscribed channels.

|| **📌 Note:** Please select only the subscribed channels to avoid invalid transaction.

For example, if you have only subscribed to the following channels with FIUU:

* Visa/Mastercard
* Over The Counter
* E-Wallet (Gcash, Maya)
* QRPH, and 
* Direct Internet Banking ( BDO, BPI, Metrobank, RCBC, Chinabank... ),

you should only select these channels which will be shown at checkout payment option page/section for customers to choose and make payment

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_13266ia.png)

**Step 6 :** Save and you're done!

**Step 7 :** We suggest you can place a test order in your store to make sure the connection is successful.




# 4. FAQs

### 1. How long is the Onboarding Process? 

Typically, 7-10 business days. Additional due diligence may be conducted depending on the nature of business. 

### 2. How will I know the status of a my application? 

An email will be sent to you, and EasyStore team will update you on the status of your application.

### 3. How long does it take for the funds to be settled to the my account? 

Funds are remitted in three (3) business days (T+3). 

### 4. What is the minimum settlement amount and settlement charge?

The minimum settlement amount is PHP5,000, and the settlement charge is PHP25.

### 5. What is the cut-off time for voiding a transaction? 

For credit/ debit cards, cut-off time for voids is 10PM. For QRPH, no voids/ refunds are allowed through FIUU. 

### 6. What currencies are supported? 

For now, only PHP.

###