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> Use this file to discover available pages before exploring further.
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# Connect with J&T Express Malaysia


###### In this article:
1. [Introduction + Things to take note](#2-1-introduction)
2. [Connect J&T Express Malaysia account to your store](#2-2-connect-jampt-express-malaysia-account-to-your-store)
3. [Fulfill orders using J&T Express Malaysia service](#2-3-fulfill-orders-using-jampt-express-malaysia-service)
---
## 1. Introduction
J&T Express Malaysia provides nationwide delivery service in Malaysia. The service that EasyStore integrated are:
* Door-to-door service
* Point-to-door service (self drop off the parcel at a point)
* Bulk/single fulfill order(s)
* Bulk/single download airway bill(s)
* This integration does not have an auto-shipping calculation (you will need to get the rate from J&T Express and set up the shipping rate in your admin panel)

The payment invoice of parcels will be sent to you by J&T Express Malaysia monthly.

**📌 You MUST complete the steps below before you can use J&T Express in your store:**
* [Add your pickup location](https://admin.easystore.co/settings/location). You can disable the location if you do not wish to let customers go and pickup their parcels there, J&T Express still can use a disabled location.
* J&T Express Key account manager (based on region) will contact you to register an account with J&T Express. They will provide the **Custcode** and **API Key** to you once the process is done.
* If you do not have a J&T Express account, [please sign up here](https://jtexpress.my/vip/EasyStore2026).
---

## 2. Connect J&T Express Malaysia account to your store

**Step 1:**  Go to [EasyStore app](https://www.easystore.co/en-my/apps) > Search for J&T Express and install the app.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_5eq4es.png)

**Step 2:**  Fill up all the details under **Setups**.

* **Custcode** and **API Key** (obtain from J&T Express Malaysia when your account application is completed)
* **Sender First** and **Last Name**: your brand name as the parcel sender
* **Sender phone**: your business contact number
* Select your **preferred format** to print airway bill (A4 as default)

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1msfujz.png)

**Step 3:**  Select **Location name** being your pickup location under **Company information**.

| 💡  **Tips** : You can add store locations in Admin > Settings > Locations.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/c-2023-11-01t153628848_ouqs6k.png)

**Step 4:**  Your J&T Express app setup is now completed.
---
## 3. Fulfill orders using J&T Express Malaysia service

| **💡 Tips : ** Now J&T Express supports bulk fulfillment **max 50 orders** at once. Kindly ensure that the orders are **paid, not cancelled** or **archived** in order to bulk fulfill the orders successfully. J&T Express also support bulk download AWB **(max 50 at a time)**

**Step 1:** Go to Orders > click into the order > Fulfill >J&T Express Malaysia.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_14jrba3.png)

**Step 2:**  Choose your preferred **service method (Pickup OR Dropoff)**>  > click Fulfill order and your delivery order will be passed over to J&T Express automatically.

**Pickup** - J&T Express Malaysia will pick up the parcels from your location. 

|| 📌  Important note: A minimum of RM5 pick up service fee will be imposed if parcels' quantity less than 5 units at the same pick up location (same day).

**Dropoff** - You will need to drop off the parcels at their point.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_v97wt0.png)

**Step 3:**  Done. You can now download your airway bills by bulk or individually.

**Bulk download :** Go to EasyStore Admin Panel > Orders > Check the orders that you wish to print airway bills > More actions > Download J&T Express Malaysia AWB

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_firuks.png)

**Single download:** Within order page > More actions > Download J&T Express Malaysia AWB 

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_jyjlo4.png)