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# Domain Registry (MYNIC): Retrieving Username & password for .MY Domain

###### In this article:
1. Retrieve username
2. Retrieve password

---
In order to add / change administrative, billing, technical contact for .MY / .COM.MY domain, access to [MYNIC SELFCARE](https://selfcare.ichoose.my/login) portal is required with username and password. Here's the steps to retrive it.

## 1. Retrieve username

Step 1 : Click on **"Forget username"** from the MYNIC login page

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/c_8fztp1.png)

Step 2 : Enter the Domain name, email address and perform the Security Challenge. 

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_9o2oig.png)

|| 📌 Note: You may find the email address for your domain contact through the [WHOIS Checker](https://mynic.my/whois/). 

Step 3 : Next, click on **"Retrieve Username"** button.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1dapcsd.png)

Step 4 : Your Username will be sent to you through the domain contact person email address.  

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_ad2yf9.png)

|| 📌 Note: If you do not receive an email, please check your spam folder.

Step 5 : In your email, you will receive an email which states your username and your role of the domain.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_oh8pk1.png)

|| 📌 Note: If your registered email address is Invalid and want to change it, please email to customercare@mynic.my for assistance. 

---
## 2. Retrieve password

Step 1 : Click on **"Forget password"** from the MYNIC login page

![
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_jrfy9h.png)](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/c-1_13d52kq.png)

Step 2 : Enter the [Username](https://support.exabytes.com.my/en/support/solutions/articles/14000029015--my-domain-registry-mynic-retrieving-user-id-for-my-domain), Email Address and perform the Security Challenge. 

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_gv3f05.png)

|| 📌 Note: You may find the email address for your domain contact through the [WHOIS Checker](https://mynic.my/whois/).

Step 3 : Click on **"Reset Password"** button.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_15xsy8k.png)

Step 4 : Your Password will be send to you through the contact person email address. 

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1i0slmn.png)

|| 📌 Note: If you do not receive an email, please check your spam folder.


Step 5 : The link to reset the password will be given in the notification email. The link given is valid within 7 days and can be used once. 

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_109834n.png)

Step 6 : Click the link provided in the notification email to reset password. Enter the new password twice and click the Reset Password button. 

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1521y78.png)

Step 7 :  A notification page to inform that the password has been reset successfully. You will receive an email notification for the creation of new password.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_okryyl.png)