> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Essential Plan Update FAQ


# In this FAQ:


1. [Why can’t I find the Essential Plan anymore?](#1-1-why-cant-i-find-the-essential-plan-anymore)
2. [I’m currently on the Essential Plan. Will this affect my subscription?](#1-2-im-currently-on-the-essential-plan-will-this-affect-my-subscription)
3. [Can I renew my existing Essential Plan?](#1-3-can-i-renew-my-existing-essential-plan)
4. [Can I downgrade to the Essential Plan?](#1-4-can-i-downgrade-to-the-essential-plan)
5. [Can new users still sign up for the Essential Plan?](#1-5-can-new-users-still-sign-up-for-the-essential-plan)
6. [Where can more information about available plans be found?](#1-6-where-can-more-information-about-available-plans-be-found)
7. [Who can I talk to if I have more questions?](#1-7-who-can-i-talk-to-if-i-have-more-questions)
---

# 1. Why can’t I find the Essential Plan anymore?

This update is part of a product restructuring to better support businesses delivering a **Unified Customer Experience (UCX)** across both online and retail. 

As more businesses operate across multiple channels, the focus is to provide a more complete, connected solution.

Our solutions now reflect how your business grows and evolves with UCX:

* **Success** for complex, multi-outlet operations at scale
* **Growth** for retailers unifying outlet and online operations
* **Business** for brands strengthening their ecommerce operations
* **Standard** for businesses beginning their online journey

If you’re unsure which plan suits you best, our team is happy to recommend the most suitable option based on your business needs.
---

# 2. I’m currently on the Essential Plan. Will this affect my subscription?

There is **no impact to the current subscription**. Existing merchants on the Essential Plan can continue using it without any disruption. No action is required.
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# 3. Can I renew my existing Essential Plan?

Existing merchants can **continue renewing** the Essential Plan. The plan remains **supported**, while **new features** are primarily introduced in our current plans (**Standard, Business, Growth, Success**).
---

# 4. Can I downgrade to the Essential Plan?

The Essential Plan is **no longer available**, including **for downgrade**. Moving forward, available options are the **Growth **and **Success **Plans.
---

# 5. Can new users still sign up for the Essential Plan?

The Essential Plan **is no longer available** for new sign-ups **starting 1 April 2026**. Available plans moving forward are **Standard, Business, Growth, and Success**.
---

# 6. Where can more information about available plans be found?

The latest plan details are available on the [EasyStore pricing page](https://www.easystore.co/en-my/pricing). Support is available for any clarification if needed.
---

# 7. Who can I talk to if I have more questions?

Our team is here to help! Reach out via:

* **Live chat**
* **Account manager** (for existing merchants)
* **Sales team** (for new inquiries)