> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Fulfill order and send parcel using EasyParcel Malaysia service

###### In this article:
1.  Introduction to EasyParcel service    
2.  Fulfilling order    
3.  Preparing parcel
4. Customize weight during fulfilment
---
## 1. Introduction to EasyParcel service

[EasyParcel](http://p3x.cc/pv0t4R) is an e-commerce shipping solutions provider which let you check for delivery rate from multiple established courier companies in Malaysia and book for delivery online at an affordable rate.

📌 **Note:**

*   To fulfill order and send parcel using EasyParcel service for your EasyStore orders, you must first [integrate with EasyParcel Malaysia app](/en/article/connecting-easyparcel-account-hrfknd/)
    
*   Fulfilling order with this app means the parcel is ready to be collected by the courier service.
---
## 2. Fulfilling order

2.1 Log in to your [EasyStore Admin](https://admin.easystore.co) > Orders > click into the order > Fulfill > EasyParcel Malaysia.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-11_1qlzsoa.png)

2.2 Select a **pickup date**, **delivery options** and select if you would like to **Enable SMS notification for this parcel**

![](https://storage.crisp.chat/users/helpdesk/website/c74186c590975000/bf46616d-911e-4401-a034-4a0582_1momhqc.png)

2.4 Select service and dropoff point ( for dropoff only ).

*   **Pickup**    

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-12_1d8w8gg.png)

*   **Drop off**
![](https://storage.crisp.chat/users/helpdesk/website/3c5ce8c05d179e00/9160a869-c8d7-44b2-bbed-278f35_fipgs7.png)

|| 📌 **Note :** Fulfillment details will be shown in the order page.
  
2.5 Fulfill order > Done > System will auto send the order to EasyParcel.
---
## 3. Preparing parcel

3.1 Download your Air Waybill

![](https://storage.crisp.chat/users/helpdesk/website/2cfe574481113200/553d46ab-7227-4443-b245-a64753_126enw9.png)

3.2  Print the Air Waybill and attach it to the parcel accordingly

![](https://storage.crisp.chat/users/helpdesk/website/bbe0efe4dcf30800/fdb6710a-2abc-4bde-9106-48eada_fhsdpu.png)

3.3 Mr. Postman will collect the parcel from you.

![](https://storage.crisp.chat/users/helpdesk/website/b622627afc72d000/8db420cb-944d-4dad-b3fd-56c727_1ijxrtw.png)

## 4. Customize weight

Merchant can set own custom weight and get rate from EP-MY based on the rate they set

Step 1 : Select **Custom weight during fulfilment**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-1_8qk7h3.png)

Step 2 : Insert custom weight.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-2_4ciql.png)

**Scenario :**

Order #1001 = 0.5kg

Order #1002 = 0.6kg

Merchant fulfilled Order #1001(0.5kg) but packed 2 orders item into a parcel. 
The weight(1.1KG) is already exceed so merchant can choose to use Set Custom Weight (set 1.1kg) to get rate from EP-MY.

Available on Single & Bulk fulfilment