> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How EasyParcel works in EasyStore

### Is this your usual procedure to place an order for parcel delivery?

1. Receive payment from customer  
2. Get mailing details from customer  
3. Log in EasyParcel account and type your customer's mailing details  
4. Place order and make payment  
5. Download Air Waybill  
6. Inform your customers with the tracking number

### With EasyParcel. you can make them into only 2 steps
Step 1: Fulfill order with EasyParcel
Step 2: Download Air Waybill


**📌 Before you begin :**
*   EasyParcel only supports **MYR for shipping calculation**. Make sure you have added MYR as your currency at Settings > Currencies    
*   Make sure you have [Add your pickup location](https://admin.easystore.co/settings/location)    
*   And, don't forget to [Set a weight for all of your products](/en/article/how-to-addedit-product-weight-and-dimension-1lvkqil/) because this app calculates shipping rates based on product weight
---
## Here are the steps to fulfill orders with EasyParcel Malaysia

**Step 1 :** Once an order is placed and the payment is made, you can fulfill the order by clicking the [Fulfill] button > EasyParcel Malaysia  

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-11_1brcdyg.png)

**Step 2 :** Select pickup date > Select delivery option > Click **Quote Shipping rate**  

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-12_mw6ofw.png)

**Step 3 :** Select the courier that you prefer > Click **Fulfill order**

![](https://storage.crisp.chat/users/helpdesk/website/96c99c3efce24800/8eb88ef8-a62e-45d2-b01a-3f7d42_t0uv5w.png)

**Step 4 :** Download your Air Waybill and print it out

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-13_1k9mzv4.png)

**💡 Tips :**

1. You can choose to **change the size of the AWB** from the EasyParcel dashboard. The available size to be printed out would be:
*   **A4 (default size)**    
*   **Sticker (4inch x 6inch)**      

For your reference - [https://helpcentre-my.easyparcel.com/support/solutions/articles/9000189593-change-air-waybill-format](https://helpcentre-my.easyparcel.com/support/solutions/articles/9000189593-change-air-waybill-format)

After you have fulfilled the order with EasyParce, an email with tracking number & tracking URL will be sent to your customer

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/darius-14_15a7539.png)

2. EasyParcel supports **bulk download AWB** in one merged pdf with multiple pages.

### 📌 Notes:
You can add a surcharge to the rates e.g. fixed rate of handling fee or a percentage of the order as well as enabling free shipping when an order amount exceeded a threshold.

![](https://storage.crisp.chat/users/helpdesk/website/3d23a9dd076af400/ac8e2e4b-cf7e-417d-aa43-078258_un8gxk.png)

You can choose your **Default Local Pickup Courier** now!

![](https://storage.crisp.chat/users/helpdesk/website/43e0e962d4c43800/41cc5a48-1b35-4d2f-a030-fafcac_1y74ddg.png)

When you are **fulfilling the orders in bulk**, your default courier will appear as such:

![](https://storage.crisp.chat/users/helpdesk/website/f2593fb7ae0f3800/1c79ab86-3353-4fba-a71b-ceaa2b_c3m6lk.png)

You also can choose to show or hide international shipping rates.

![](https://storage.crisp.chat/users/helpdesk/website/937e252413bc8800/f6a38309-69e6-4ad9-8067-a5fe46_1az4v4q.png)

View [this article](/en/article/connecting-easyparcel-account-hrfknd/) for more information.