> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Introduction of Facebook Messenger

###### In this article:
1. [Reasons to Make Your Presence on Facebook Messenger](#1-1-reasons-to-make-your-presence-on-facebook-messenger)
2. [Introduction of Facebook Messenger](#1-2-introduction-of-facebook-messenger)
3. [Checklist - Enable Facebook Messenger](#1-3-checklist-enable-facebook-messenger)
4. [Order Attachment](#1-4-order-attachment)
---
# 1. Reasons to Make Your Presence on Facebook Messenger

Since its creation, **Facebook** has ruled the world of social media where it has become **the largest social media platform** in the world, expected to grow to 2.4 billion Messenger users by 2021.

You definitely would not want to miss this opportunity to **gain brand awareness** among potential new customers here. You can reach them from your storefront by connecting your own Facebook Messenger at your EasyStore's Admin Panel.
---
# 2. Introduction of Facebook Messenger

EasyStore's Facebook Messenger allows you to create a menu or chatbot which auto-replies customers' first-level inquiries. This simplifies their buying decision process. Order confirmation can be sent through email or Facebook messenger too.
---
# 3. Checklist - Enable Facebook Messenger

### [Checklist](/en/article/checklist-enable-facebook-messenger-18f2lkv/)
1. Enable Facebook Messenger
2. Customize 'Customer chat' 
3. Customize 'Get started' message
4. Customize 'Customer updates' confirmation message
---
# 4. Order Attachment

Want to notify your customers of their orders' details and update them? Well, this order attachment feature would help! _But how to utilize & trigger this feature?_

Here would be a few things that need to be done:
*   First, you need to [connect your EasyStore to your Facebook Page](/en/article/connecting-with-facebook-part-1-setup-guide-5ro171/)
*   Second, you need to [enable the Messenger channel](/en/article/checklist-enable-facebook-messenger-18f2lkv/) and edit the message on **Customers Updates**

![](https://storage.crisp.chat/users/helpdesk/website/4a4d6117d4fd9000/e08bdd84-ad6e-4e8a-ab60-2bd494_140irp0.gif)

*   Order attachment/details will be included in the Messenger confirmation message as the images are attached below.    
*   Customers can click on the order number to view their order details.    

![](https://storage.crisp.chat/users/helpdesk/website/c5c29d331df88800/3b2db103-479d-4b1f-a2a1-3a811f_mkwozp.png)

Once customers have successfully placed an order, they may click on the **Keep Me Updated** button to get the latest notification of their orders.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/garen-12-14_1md62a9.png)

If you wish to use the features above, kindly refer to the related articles below to connect your store with Facebook now!
[Connecting with Facebook - Part 1 ( Setup guide )](/en/article/connecting-with-facebook-part-1-setup-guide-5ro171/)
[Connecting with Facebook ( Part 2: Features )](/en/article/connecting-with-facebook-part-2-features-1ownpib/)