> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # LINE Order Form - Shortlink Checkout ##### In this article : 1. [Introduction](#1-1-introduction) 2. [Shortlink Checkout](#1-2-shortlink-checkout) 3. [FAQ about Shortlink Checkout](#1-3-faq-about-shortlink-checkout) --- # 1. Introduction **Shortlink Checkout** is created to allow merchants who would like to use **order form** to receive orders such as: * [WhatsApp Order Form](https://support.easystore.co/en/article/whatsapp-order-form-shortlink-checkout-pye2yr/) * [LINE Order Form](https://support.easystore.co/en/article/line-order-form-shortlink-checkout-1chir51/) * [WeChat Order Form](https://support.easystore.co/en/article/checklist-create-wechat-order-form-dugpkw/) * [Telegram Order Form](https://support.easystore.co/en/article/checklist-create-telegram-order-form-v60zsn/) --- # 2. Shortlink Checkout If you are new to our Shortlink Checkout, you may check out the old version of our Shortlink Checkout below for a better understanding on the differences with our **NEW Shortlink Checkout.** **OLD version :** * Only supports **[manual payment methods](/en/article/set-up-payment-method-z3scd5/) & [manual shipping method](/en/article/set-up-shipping-method-118upim/)**. Merchants will have to fill in the payment instructions and customers will have to upload attachment/receipt after the order has successfully placed via the order form. * Customers can directly click on the **Place Order Now** button to place an order, customer does not need to enter the following information : - Shipping or Billing address - Choose logistics method - Choose payment method * Merchants will receive order forms' orders as an **unpaid order**. Then, merchants will have to manually mark the order as **"Paid"** once merchants have received attachment/receipts from customers. ![](https://storage.crisp.chat/users/helpdesk/website/7b648f813feea400/858884cc-b1cd-4ce6-bc40-cbe6aa_183d7tg.gif) **NEW version :** As compared to the old version, Shortlink Checkout now supports **Payment Gateways** and **integrated Shipping/Pickup options.** Thus, merchants can now provide more Payment & Shipping options for your customers to select; be it manual methods or 3rd-party integrations. | 💡 **Tips 1 :** If you wish to use **Payment Gateways** as your payment methods for customers to purchase through your order form, make sure you have **enabled** and **integrated** your selected Payment Gateway in your [EasyStore Admin](https://admin.easystore.co/). Here are the list of **Payment Gateways** available to be integrated : * [PayPal](/en/article/connecting-paypal-payment-gateway-1h1twgj/) * [iPay88](/en/article/connecting-ipay88-payment-gateway-t26ssj/) * [eGHL](/en/article/connecting-eghl-payment-gateway-1rkvf7z/) * [senangPay](/en/article/integrate-with-senangpay-payment-gateway-q3w1sg/) * [Payex](/en/article/integrate-with-payex-q3qp2b/) * and more! [Explore now](https://www.easystore.co/en-my/payments) ${youtube}[How to Connect with a Payment Gateway ?](qybdCEHdZ8o) | 💡 **Tips 2 :** Same goes to your Shipping setups. If you wish to use **Shipping Apps** for delivery, make sure you have **enabled** and **integrated** your selected Shipping apps in your [EasyStore Admin](https://admin.easystore.co/). Here are the list of **Shipping Apps** available to be integrated : * [EasyParcel](/en/article/connecting-easyparcel-account-hrfknd/) * [Lalamove](/en/article/integrate-with-lalamove-malaysia-n9m68e/) * [Ninja Van](/en/article/ninja-van-malaysia-hhpawe/) * [J&T Express](/en/article/integrate-with-jt-express-malaysia-g3lblo/) * and more! [Explore now](https://www.easystore.co/en-my/apps/browse/orders-and-shipping) Here's an example of EasyParcel integration. ${youtube}[How to set up EasyParcel Malaysia?](VHNcK5UYj08) 💡 **Tips :** Once done with the settings, here is what your customers will be seeing when they are trying to place an order from your Order Form. * Customers will be able to pay using Payment Gateways. * Customers will be able to select 3rd party shipping apps for delivery. ![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/shortlinkcheckoutresizeoptimiz_1coy6ik.gif) --- # 3. FAQ about Shortlink Checkout **Q : What is the difference between Shortlink Checkout & Normal Checkout ?** There isn't much differences between the 2 types of checkout. **Customers will be led to Shortlink Checkout** if merchants **enabled Order Form Sales Channel(s)** and **did not enable Online Store Sales Channel**. If merchants enabled Online Store Sales Channel, the main differences are: * **Cart / Checkout** - This will appear in the Normal Checkout page where customers may click "Cart" to view their Cart again. * **Already have an account ? Log In.** - This will appear for customers to "Log In" into their account in the Online Store. * **Terms of service, Privacy Policy, Refund Policy** - Customers will be able to refer to the merchant's Online Store's terms of service & policies. ![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/heimer_jxevj9.png) --- **Q : What if merchant does not provide any payment methods?** Customers can still be able to place order without choosing payment method. All they have to do is to provide the following information in the checkout page. * Contact information * Remark (optional) * Delivery method * Billing Address --- **Q: What if merchant does not provide any delivery methods?** Customers can still be able to place order without choosing the delivery method. All they have to do is to provide the following information in the checkout page. * Contact information * Remark (optional) * Billing address * Payment method --- **Q : What if merchant does not provide any delivery methods and payment methods?** Customers can still be able to place order by providing the following information: * Contact information * Remark (optional) --- **Q : What will happen if customers would like to place an order of a product which is "Out of Stock" / "Unpublished" ?** Customers will see "**a pop-up dialog"** to notify that the selected item(s) is/are **unpurchaseable.** ![](https://storage.crisp.chat/users/helpdesk/website/3d91f96a3eff8600/0f24a4a5-608d-4b19-a919-224494_1n2imeu.png) Customers will be redirected to checkout fail page if all of the selected items are **unpurchaseable.** ![](https://storage.crisp.chat/users/helpdesk/website/63271c0cf435f800/a71b794c-e415-4de4-a160-1e1ee2_wpj7gf.png)