> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Live Chat

The Live Chat widget appears on your storefront, accessible to both logged-in and logged-out customers, making it easy for them to reach out.

**Step 1**: Go to [EasyStore Admin](https://admin.easystore.co/) > Click **Messages** >  **Messaging Channels** > Choose **Live Chat **

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/screenshot-2024-12-15-at-12749_yopcsc.png)
**Step 2**: Customize ' **Platform name**', ' **Widget color**', ' **Welcome messages**' & ' **Auto reply message**'. Ensure to **enable the** live chat.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/screenshot-2024-12-15-at-13510_1l846or.png)
**Step 3**: Save and Done. This is how its going to be looking like at your online store. Here's how it will appear on your online store.

**Logged-In Customers**  
Logged-in customers can engage directly with the Live Chat feature, allowing them to communicate seamlessly.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/screenshot-2024-12-15-at-14233_1x50ysz.png)
**Logged-Out Customers**  
When not logged in, customers will see a "Login to Chat" button along with a customizable welcome message. You can personalize this message through the Live Chat settings to suit your brand.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/screenshot-2024-12-15-at-15324_siyu5n.png)