> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Messages Inbox

### In this article:

1. [Introduction](#1-1-introduction)
2. [Connect Messaging Channels](#1-2-connect-messaging-channels)
3. [View and Reply Messages](#1-3-view-and-reply-messages)
4. [Customer Info Panel](#1-4-customer-info-panel)

# 1. Introduction

EasyStore’s Message Inbox brings all your customer messages from different channels into one unified inbox. Instead of switching between different apps, you can just reply from one inbox, share products, orders, or send vouchers directly from the conversation—perfect for boosting engagement and encouraging repeat purchases in the moment. Plus, while you’re chatting, you can also see customer details on the side, so every reply feels more personal and relevant.

# 2. Connect Messaging Channels

2.1 To access customer messages in your EasyStore Message Inbox, you need to connect the messaging channels first, follow [__this guide__](https://support.easystore.co/en/article/add-messaging-channels-75ya42/).

Supported channels:

* WhatsApp
* Messenger
* LINE
* Instagram
* Telegram

2.2 To add **chat button** on Online Store and Shopping App, there's one more step where you need to enable **Store & App Chat** in Messages > Connections.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_rkkyyg.png =800x450)

Complete the settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_2vslwh.png =800x433)

*Customer view on online store:*

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_lrj3w8.png =800x365)

*Customer view on Shopping App:*


![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1r23ltm.png =300x647)

# 3. View and Reply Messages

3.1 Now you can view customers’ messages from all connected channels in Messages > **Inbox**.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_t453hy.png =900x506)

3.2 To know which channel customer has written in from, refer the tiny icon at the bottom right of customer’s profile image.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1hdqng4.png =600x561)

3.3 You can **send file**, **product**, **order** or **assign voucher** right from the conversation, super convenient!

|| Only available for Online Store & Shopping App chat.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/gif_1lpqda.gif =400x449)

###### ✨ AI Reply Assistant

3.4 You can also let AI suggest reply for you based on the following contexts:

* Recent messages
* Recent orders, including purchased items
* Customer wishlist items
* Customer groups & membership
* Store name and your instructions
* Your [Brand Voice](https://admin.easystore.co/settings/ai)

0.1 \~ 1 tokens will be consumed for each AI generated reply depending on the actual content generated. More info about tokens [__here__](https://support.easystore.co/en/article/easystore-tokens-av5amd/).

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/gif6_qokyqz.gif =500x509)

# 4. Customer Info Panel

4.1 On the right hand side of the conversation, you can view customer’s profile including their membership details, purchase history etc.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1rbjx6b.png =800x520)

4.2 If the conversation hasn’t been linked with any customer, you can link it manually then you can see the details.

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1x3qc0u.png =800x527)