> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Reward credit to customers


###### In this article:
1. [About credit](#2-1-about-credit)
2. [Create credit reward](#2-2-credit-setting)
3. [Manually add credit to customers](#2-3-manually-add-credit-to-customers)
4. [How customers use their credits](#2-4-how-customers-use-their-credit)
5. [Customers' credit log history](#2-5-customers-credit-log-history)
6. [How to refund by credits?](#2-6-how-to-refund-by-credits)
---  
## 1. About Credit

The credit feature allows you to reward your customers with credit, and refund your customers with a credit instead of cash. Your customers can spend the collected credit during their next purchase.
---
## 2. Credit setting

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| **💡 Tips :** There are **2 ways** to create Reward Credit promotion tool:
  
## 2.1 : Method 1 - Popular discounts > [$10 credit for every $100 spent]

**Step 1 :** Go to [EasyStore Admin](https://admin.easystore.co/) > **Promotions > All discounts > Add discount**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-48_mnd7u5.png)

**Step 2 :** In "**Popular discounts**" section > select **[$10 credit for every $100 spent].**

| **💡 Tips :** Promotion tools in this **"Popular discounts"** section are also known as the ** *"shortcuts" / ready templates* ** where most of the settings are ** *pre-set* ** for quicker setups.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-49_bpmdix.png)

**Step 3 :** Insert the **title** of your promotion.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-40_1j8bynm.png)

| **💡Tips : *Credit promotion title* ** will ** *only appear on the shopping cart* ** if the credit promotion is * **applicable with voucher code**. *

| **💡Tips:** You may refer to the ** *Summary on the right* ** **_ to review_ ** the promotion that you are creating.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-41_myjxxk.png)

**Step 4 :** Here, you may set how your customers will be able to get the promotion.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-50_khh31a.png)

**Step 5 :** What item(s) customers spend on to get the store credit.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-51_ywuxhw.png)

**Step 6 :** Create the Store Credit.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-52_197ko0n.png)

**💡 Tips : Set max usage per order :**  
For example on the scenario of $10 credit for every $100 spent, if the ** *max usage per order* ** is set as ** *" 2 " (times)* ** , this means that if customer purchased with a total of ** *$200 in a single order / checkout,* ** thus ** *$20 credit* ** will be given to customer. If set as ** *"1" (time),* ** only ** *$10 credit* ** will be given even though the total spent is $200.

**Step 7 :** Save and Done!

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-54_1ia1xps.png)

| **💡 Tips :** Once saved, you will see the created promotion in [EasyStore Admin](https://admin.easystore.co/) > **Promotions**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-55_1wt8hgj.png)

| **💡 Tips :** Click into the created promotion to view the settings. Click ** *"Edit"* ** if you wish to make any changes / realize there is an error in the settings.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-57_1y8kem5.png)
---
## 2.2 : Method 2 - Advanced setting > [based on Amount spent]
  
**💡** For this method, you will notice that the settings are ** *not as pre-set as Method 1 .* **

**Step 1 :** Go to [EasyStore Admin](https://admin.easystore.co/) > **Promotions > All disocunts > Add discount**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-48_kuam7c.png)

**Step 2 :** In **Advanced setting** section > select [**based on Amount spent].**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-59_5win73.png)

**Step 3 :** Insert the **title** of your promotion.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-60_1lgzue4.png)

| **💡Tips : *Credit promotion title* ** will ** *only appear on the shopping cart* ** if the credit promotion is * **applicable with voucher code**. *

| **💡Tips:** You may refer to the ** *Summary on the right* ** ** *to review* ** the promotion that you are creating.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-61_117wqlx.png)

**Step 4 :** Here, you may set how your customers will be able to get the promotion.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-62_1sb86jb.png)

**Step 5 :** What item(s) customers spend on to get the store credit.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-63_thhpej.png)

**Step 6 :** Create the Store Credit.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-64_ojnoq4.png)

**💡 Tips : Set max usage per order :**  
For example on the scenario of $10 credit for every $100 spent, if the ** *max usage per order* ** is set as ** *" 2 " (times)* ** , this means that if customer purchased with a total of ** *$200 in a single order / checkout,* ** thus ** *$20 credit* ** will be given to customer. If set as ** *"1" (time),* ** only ** *$10* ** ** *credit* ** will be given even though the total spent is $200.

**Step 7 :** Save and Done!

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-65_ut9fhr.png)
  
| **💡Tips :** Once saved, you will see the created promotion in [EasyStore Admin](https://admin.easystore.co/) > **Promotions**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-66_1xmnrlp.png)
  
| **💡 Tips :** Click into the created promotion to view the settings. Click ** *"Edit"* ** if you wish to make any changes / realize there is an error in the settings.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-67_y74yhl.png)
---

## 3. Manually add credit to customers

**Step 1 :** Login to [EasyStore Admin](https://admin.easystore.co/) > Customers > Click into customer who you want to give credit.

**Step 2 :** Go to "credit balance" > click assign credit, insert credit amount (+ or -) > Save.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/oct-24-2023-15-11-03_t4m5yy.gif)
---
## 4. How customers use their credit

**Step 1 :** Customers can check on their credit balance in **My Account** page.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-69_18mqobe.png)

**Step 2 :** And they will be able to apply for their credit at the checkout 'Payment method' page.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-70_1selnsg.png)

**Step 3 :** Once applied, the credit balance will be deducted from the order total amount.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-70_1adv2il.png)

**Step 4 :** Credit redeemed will be shown in order details.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-71_1r930ig.png)
---
## 5. Customers' credit log history

Click on **Customers** > Click on the **Customer's Name** > Click on the **Credit Balance amount** and you shall be able to view your customers' credit log history.

You are able to view from:

* The date of the order that has been placed
    
* How many credits they earn from the order **(IN)**
    
* How many credits that they have used for an order **(OUT)**
    
* The remaining balance of their credits **(BALANCE)**
 
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/oct-24-2023-15-16-26_1ylczr7.gif)
---
## 6. How to refund by credits?

**Step 1 :** Go to **Orders** and click on the order that you wish to refund. You can refund an order by clicking on the **Refund** button in the order.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-72_afci80.png)

**Step 2 :** When you refund an order, the system will ask you:

* To fill in **Reason**, **Amount** & **Type of refund** ( you can refund Credit )
    
* If you would like to **Notify customer** by email ( you can see the email template in Admin > Settings > Templates > Order Refund Email )
    
* If you would like to **Restock** ( add back ) the item quantity into inventory, only applicable to products that let "EasyStore tracks inventory of this product". If checked, the order Fulfillment status will turn Restocked after cancellation
    
* The **restock quantity**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/t-73_18ei1nr.png)

**Step 3 :** This payment status is irreversible from your admin panel.

**Step 4** : Click on the **Customers Details** > Click on the **Credit Balance amount** and you should be able to see the credit has been refunded successfully in the credit log history.

**Kindly refer to the GIF below for further reference:**

![](https://storage.crisp.chat/users/helpdesk/website/13517d985fd30600/116cda19-d2ef-4f1d-9614-176fca_ce8plq.gif)