> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Send Browse Abandonment Email

###### In this article:
1. Create email profile
2. Create Browse Abandonment Email
3. Create Browse Abandonment Flow

![](https://storage.crisp.chat/users/helpdesk/website/7ff19eb1371d2400/cb83883e-342f-4cf9-9fe0-2c50f0_mz9a1.png)

**Before you start:**

*   Make sure you have installed [OnVoard](https://www.easystore.co/en-my/apps/onvoard) app in your EasyStore
    
*   Must connect your EasyStore account with OnVoard. Don't know how to connect? Click [here](/en/article/integrate-with-onvoard-1n1vcr8/)
    
*   Make sure you have a registered account with OnVoard. If you do not have a OnVoard account yet, [click here](https://console.onvoard.com/register/) to register
    
*   For OnVoard pricing and plans, kindly refer to this page [here](https://onvoard.com/pricing)
---

## 1. Create Email Profile

**Step 1**: Click Emails > Email Profiles > Add a Email Profile

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/untitled-design-77_vgl4l7.jpg)

**Step 2**: Fill in the details > Save. You will receive a verification email to ensure that you have access to the added email address.

![](https://storage.crisp.chat/users/helpdesk/website/cae0a3ca0230a000/806520b8-c64d-47d9-a1ac-b154a5_14mck6y.png)

|| **📌 Note:** Email must not be from free email providers. Only add emails from domains you control.

**Step 3**: Once email is created, copy down the email ID which will be used later inflow.
---
## 2. Create Browse Abandonment Email

**Step 1**: Click Email > Manage emails > Add email > Select '**Cart Abandonment (Multiple Products)**' template
*   Cart Abandonment (Single Product) if you'd like to recommend single product    
*   Cart Abandonment (Multiple Products) if you'd like to recommend multiple products
    

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/untitled-design-78_igqdur.jpg)

**Step 2**: Click Next and it will proceed you to the editor page

**Step 3**: Click Settings button on top > Scroll down at the **Resources** side and you will see '**Available Resources**' > Add resources > Select 3 resources stated below:
*   Product    
*   EasyStore Product   
*   EasyStore Product Viewed
    

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-1_1qqt8x8.jpg)

**Step 4**: Click Content > Click Items in your cart > Select '**Query Resources Records**' on your left side. Proceed with Config > Resources > Select **EasyStore Product Viewed** > Submit

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-3_1rwmbww.jpg)

**Step 5**: Scroll down to '**Query Resource Record** > Click 'Where' > Select 'Contact Email' > Click 'Select predicate' and select 'equals'

**Step 6**: Paste the email ID you have created earlier

**Step 7**: Select Activity Datetime [High to Low]

**Step 8**: Turn on Exclude Past Purchases > Submit

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-4_2cwn4g.jpg)

---

## 3. Create Browse Abandonment Flow

**Step 1**: Go to Flows > Playbooks > select **Browse Abandonment** playbook for EasyStore

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-5_aywjrw.jpg)

**Step 2**: Scroll down and select **Filter** > Scroll to bottom of **Logic** on the right side **>** Look for **Email Delivered (OnVoard) >** Paste email ID

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-6_i20n60.jpg)

**Step 3**: Select **Send Email** > Go to **Properties** on the right side > Select email > Browse Abandonment > Submit

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-7_dsuer5.jpg)

Now OnVoard will automatically recover and send abandonment checkout emails to your customers! If you need more help, you may contact [support@onvoard.com](mailto:support@onvoard.com)