> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Send Cart Abandonment Email

###### In this article:
1. Create email profile
2. Create Cart Abandonment Email
3. Create Cart Abandonment Flow

  

![](https://storage.crisp.chat/users/helpdesk/website/157249ee406ea300/5097d3f4-74ab-4173-84c1-c51255_1oooz9y.png)

**Before you start:**

*   Make sure you have installed [OnVoard](https://www.easystore.co/en-my/apps/onvoard) app in your EasyStore
    
*   Must connect your EasyStore account with OnVoard. Don't know how to connect? Click [here](/en/article/integrate-with-onvoard-1n1vcr8/)
    
*   Make sure you have a registered account with OnVoard. If you do not have a OnVoard account yet, [click here](https://console.onvoard.com/register/) to register
    
*   For OnVoard pricing and plans, kindly refer to this page [here](https://onvoard.com/pricing)
---

## 1. Create Email Profile

**Step 1**: Click Emails > Email Profiles > Add Email Profile

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/untitled-design-77_7cz1cm.jpg)

**Step 2**: Fill in the details > Save. You will receive a verification email to ensure that you have access to the added email address.

![](https://storage.crisp.chat/users/helpdesk/website/f84d552bdbd7680/64c47f14-9b34-4f04-a781-bccf75_1se9tqt.png)

|| **📌 Note:** Email must not be from free email providers. Only add emails from domains you control.

---

## 2. Create Cart Abandonment Email

**Step 1**: Click Email > Manage emails > Add email > Select 'Cart Abandonment (Single Product)' template

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-8_1oarj7n.jpg)

**Step 2**: Click Next and it will proceed you to the editor page

**Step 3**: Click Settings button on top > Scroll down at the **Resources** side and you will see '**Available Resources**' > Add resources > Select 2 resources stated below:

*   EasyStore Cart Item Added
    
*   EasyStore Product
    

![](https://storage.crisp.chat/users/helpdesk/website/1464a9180a55660/43b4c4ce-7ffb-4f29-9962-c61a18_qrbzz.gif)

Then you may adjust other details based on your preference and click **Submit** to save email

**Step 4**: Once email is created, copy down the email ID which will be used later in flow

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-9_1jm1l36.jpg)

---

## 3. Create Cart Abandonment Flow

**Step 1**: Go to Flows > Playbooks > select **Cart Abandonment** playbook for EasyStore

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-13_1ftajle.jpg)

**Step 2**: Scroll down and select **Filter** > Scroll to bottom of **Logic** on the right side **>** Paste email ID

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-11_m0duuq.jpg)

![](https://storage.crisp.chat/users/helpdesk/website/a9a4226022197800/4f2a1788-8f50-4ec8-bab0-849564_rvj0dg.png)

**Step 3**: Select **Send Email** > Go to **Properties** on the right side > Select email > Cart Abandonment > Submit

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-12_1h1fisk.jpg)

Now OnVoard will automatically recover and send abandonment checkout emails to your customers! If you need more help, you may contact [support@onvoard.com](mailto:support@onvoard.com)