> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Send Checkout Abandonment Email

###### In this article:
1. Create email profile
2. Create Checkout Abandonment Email
3. Create Checkout Abandonment Flow
4. Disable Abandoned Checkout Recovery in EasyStore

![](https://storage.crisp.chat/users/helpdesk/website/2c7dff5fe26f4c00/03c4d843-a3c9-4386-b791-7ba002_rxn12l.png)

**Before you start:**

*   Make sure you have installed [OnVoard](https://www.easystore.co/en-my/apps/onvoard) app in your EasyStore
    
*   Must connect your EasyStore account with OnVoard. Don't know how to connect? Click [here](/en/article/integrate-with-onvoard-1n1vcr8/)
    
*   Make sure you have a registered account with OnVoard. If you do not have a OnVoard account yet, [click here](https://console.onvoard.com/register/) to register
    
*   For OnVoard pricing and plans, kindly refer to this page [here](https://onvoard.com/pricing)
---
## 1. Create Email Profile

**Step 1**: Click Emails > Email Profiles > Add Email Profile

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/untitled-design-77_ch45cu.jpg)

**Step 2**: Fill in the details > Save. You will receive a verification email to ensure that you have access to the added email address.

![](https://storage.crisp.chat/users/helpdesk/website/67e48520e34fc80/f984994b-a179-4626-890b-fd152c_1fv109a.png)

|| **📌 Note:** Email must not be from free email providers. Only add emails from domains you control.
---

## 2. Create Checkout Abandonment Email

**Step 1**: Click Email > Add email > Select **'Checkout Abandonment'** template > Next

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-16_1bj03ce.jpg)

**Step 2**: Click Setting button on top > Scroll down **Resources** side and you will see **'Available Resources'** > Add resources > Select **'EasyStore Checkout Started'**

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-17_1cthpi7.jpg)

**Step 3**: Click Content button > Click Items in your cart > Select **'Resource Property'** on your left side.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-18_1jcjgx4.jpg)

**Step 4**: Config > Resources > Select **EasyStore Checkout Started** > Submit
---

## 3. Create Checkout Abandonment Flow

**Step 1**: Go to Flows > Playbooks > Select **Checkout Abandonment** playbook for EasyStore

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-19_101e4fa.jpg)

**Step 2**: Select **Send Email**. Go to **Properties** on the right side > Select value > Checkout Abandonment > Submit

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-21_t88vmz.jpg)

---

## 4. Disable Abandoned Checkout Recovery in EasyStore

If you are using OnVoard to send checkout abandonment emails, you will need to disable the option in EasyStore.

Go to EasyStore [Admin Page](https://admin.easystore.co) > Settings > Checkout > Scroll down and disabled Automated cart recovery > Save

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-22_lblb6f.jpg)

Now OnVoard will automatically recover and send abandonment checkout emails to your customers! If you need more help, you may contact [support@onvoard.com](mailto:support@onvoard.com)