> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Tawk.to Live Chat

###### In this article :
1.  About tawk.to   
2.  Install tawk.to      
---
## 1. About tawk.to

[tawk.to](http://tawk.to) is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

![](https://storage.crisp.chat/users/helpdesk/website/3ab0400cdb47f000/b349d6d6-4662-4b06-9017-6b5cdf_1v1lkot.png)

  
One of these studies by the American Marketing Association study shows that live chat can increase conversions at least **20%** and the Return On Investment rate on purchase a live chat apps is about **300%**. Also, customer who are solved inquiry through live-chat are **3x** times more likely to purchase.

  

## 2. Install tawk.to

**Step 1 :** [EasyStore Admin](https://admin.easystore.co) > Apps > More Apps > Search for tawk.to > Install this app

![](https://storage.crisp.chat/users/helpdesk/website/97c25920f62fe000/1956fb3e-2ea7-44b1-93a2-c560d7_kmjfet.png)

**Step 2 :** Once you have reached setting page, click on [tawk.to](http://tawk.to) to sign up a [tawk.to](http://tawk.to) account.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-42_1sndkpn.png)

**Step 3 :** Click on 'Sign In'

![](https://storage.crisp.chat/users/helpdesk/website/78e13c2f976a2800/42d88329-ce7f-41a7-83ea-1e8f6b_yjmptb.png)

**Step 4 :** Fill in your particulars information and click ‘**_Signup for free_**’ button to proceed

![](https://storage.crisp.chat/users/helpdesk/website/89611f7a57671000/a68852cc-787e-4b0b-a7f3-32eaa4_leagd9.png)

**Step 5 :**

**5.1** Select the **language selection** for your tawk.to account

![](https://storage.crisp.chat/users/helpdesk/website/8bdbbd40660cd800/9f80898e-e24a-4c40-bcca-f13d3c_170flv9.png)

**5.2** Select **Property Details**

![](https://storage.crisp.chat/users/helpdesk/website/7eecfa22f2abe800/095da6a0-d2fe-4b50-ba19-e6ead7_11t36eb.png)

**5.3** Add **Team Members** (Optional, can skip)

![](https://storage.crisp.chat/users/helpdesk/website/ba7c7131d5d7c000/a15b398f-df64-42a3-8795-773dd4_15huf1e.png)

**5.4** Click **Done**

| **💡 Tips :** If you wish to place the code, you can go to EasyStore's admin panel > Channels > Online Store > Edit Source > **theme.liquid** and paste it before **</body>**

![](https://storage.crisp.chat/users/helpdesk/website/c5d2e28ee21b8800/02a05e71-1321-49cf-9b35-237f79_2md6si.png)

**Step 6 :** To go into your [Tawk.to](http://tawk.to/) Administration Dashboard, you may need to click the "Administration" button at the bottom of side bar and copy the "**Direct Chat Link**"

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-43_1l5vur6.png)

**Step 6 :** Paste the **Direct Chat Link** into the [Tawk.to](http://tawk.to/) app in your EasyStore account

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-44_1vebfwm.png)

**Step 7 :** Save settings and you're all done!