> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Website shows "Your connection is not private/secure"

![](https://storage.crisp.chat/users/helpdesk/website/6fdf73c4f42ac000/b2fb505e-2604-4e4b-88ea-29cc02_k3nrvi.png)

###### In this article:
1. Why did this happen?
2. Activate the free SSL  
---
## 1. Why did this happen?

When visiting the website, a message of **Connection is not private/secure** occurred/displays before it directs to the website.

The is due to the SSL issue, you need to activate the free SSL to resolved this issue. ([What's SSL?](/en/article/activate-ssl-certificate-lv70xc/)). You may refer to the steps below on how to activate the free SSL in EasyStore.  
---
## 2. Activate the free SSL

**Step 1 :** Before proceed to activate the free SSL, kindly make sure your domain status is _Verified_

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/be-67_ag32jb.png)

**📌 Important Note :**
*   To verify the domain status, you have to point your DNS records correctly. You may refer to this [guideline](/en/article/point-your-domain-to-easystore-1t1in8n/) to point your DNS records to EasyStore.    
*   Kindly take note, it will not take immediate effect. The system will refresh every **2 hours** to turn the status to "verified" if you have pointed correctly.    
*   For the domain purchased from EasyStore, the DNS records will be pointed correctly by default.
    
**Step 2 :** After the domain status has been "Verified", you may click on the **Edit** button > **Activate SSL** to secure your website

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/be-68_1031416.png)

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/be-69_6ko4z1.png)

If you have your own purchase SSL, you can select "**Add Custom SSL"** and add your own SSL as well. [[Guide on how to add custom SSL](/en/article/add-custom-ssl-pcz3vq/)]
  
**Step 3 :** After the free SSL was activated, you are able to see the green secured icon next to your domain name.

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/be-70_1ig2c7q.png)

**Step 4 :** Once the SSL has been activated, the "Connection is not private/secure" error will be resolved. Your website URL will turn to https, it's secure and good to go.  

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/be-71_1sjskb0.png)

SSL is not only to secure your website but also to encrypt your website which is [good for SEO](https://webmasters.googleblog.com/2014/08/https-as-ranking-signal.html) and could lead to a boost in your search position.  

### ⚠️Things you must know :

*   If you're using Google Webmaster Tools, make sure to re-add the property
    
*   If you’re enabling payment gateway as your payment method, make sure you change your Return & Call Back URL from **HTTP > HTTPS**.
    
### Extra GIF image reference:

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/be_9o1qra.gif)