> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 【功能設定】如何編輯郵件範本



### 步驟一：前往郵件範本編輯頁面

1.  前往 EasyStore 後台 → 設定 → 郵件範本
    
    ![](https://storage.crisp.chat/users/helpdesk/website/99e5b1adf7a47000/808c2157-3482-42ea-b9bf-ad1021_10gie6w.png)
    
      
    

### 步驟二：選擇郵件範本進行編輯

_點擊“筆狀”按鈕即可編輯郵件範本內容_

1.  **主要排版  **

    （1）編輯郵件範本的排版設計
    
    ![](https://storage.crisp.chat/users/helpdesk/website/9359b0f500b88800/38e0108b-d044-4bf2-bddd-e58d32_1ywhafd.png)
    
    （2）選擇是否隱藏郵件裡 EasyStore 浮水印（只有商務版可以選擇隱藏）  
    
    ![](https://storage.crisp.chat/users/helpdesk/website/4e0db85d4194a800/b2d745f1-e21d-4c9b-9e34-9580dd_qsgo86.png)
    
2.  **訂單相關  **

    （1）訂單確認信（可選擇不會自動發送）
    
    ![](https://storage.crisp.chat/users/helpdesk/website/acb3a8c4653e1000/9bcd5683-deac-4801-9e44-919bbb_yxjuac.png)
    
    （2）訂單建立成功通知信（可新增一併發送副本抄送給相關員工）
    
    ![](https://storage.crisp.chat/users/helpdesk/website/43d0a0e4683a3800/d00f3f29-044c-4815-a12e-ecbd48_bursbr.png)
    
    （3）訂單收據（可選擇不會自動發送）
    
    ![](https://storage.crisp.chat/users/helpdesk/website/89b91b9b9bf34800/4984bd2f-d00e-4bbd-8ded-0aa8be_2twx2r.png)
    
    （3）付款成功通知信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/af489b36c807f000/a510bc90-184e-47ad-8384-ed6df0_ko2w5v.png)
    
    （4）訂單退款信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/474945b9c1de0c00/f9c10e5c-24e4-4b1f-9ac9-e8a097_15imj08.png)
    
    （5）訂單取消信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/fd1caece0b15c000/de8cea3d-6fcb-4cd5-a682-463787_5shqbc.png)
    
    （6）棄單通知信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/c8f0fffad1f5a000/7239ff06-5078-49ba-ad3b-7e2a0a_17z5gx7.png)
    
    （7）付款通知信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/87e1feb1280a9000/9e18eeab-eb43-4488-9b3a-9997fe_105a94r.png)
    
3.  **帳務相關 ** 

    （1）客戶邀請信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/3d1da04c886e6e00/c0152178-7e84-4bc9-932e-822b86_ep1c9o.png)
    
    （2）客戶歡迎信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/318c345554de8e00/48034208-90f9-4ecf-8441-714c21_142u8x6.png)
    
    （3）客戶密碼重置通知信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/5ef6be6f9d77040/fc124e3c-9b39-49ec-8df9-b1a234_1ce6f1f.png)
    
    （4）客戶密碼重置信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/9e58c61c4bc83800/a5cf5fa9-6a8d-415b-b4d6-a52015_ci1uv9.png)

    
4.  **配送相關  **

    （1）裝箱單
    
    ![](https://storage.crisp.chat/users/helpdesk/website/579ac8b646ed7c00/ac510633-e82c-496d-a524-0a4fa4_imnt24.png)
    
    （2）訂單出貨通知信
    
    ![](https://storage.crisp.chat/users/helpdesk/website/90ced4e964157000/d4d8653b-8cca-44a0-8c6e-b760f8_mt5s1r.png)

（3）訂單狀態更新通知

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1lafamv.png)

5. **會員點數與分級（僅支援商務版）**
    
（1）會員升級通知信

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1gen6gy.png)

（2）會員續訂提醒信

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_cooedn.png)

（3）會員降級通知信

![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_wd37li.png)

### 步驟三：點擊儲存，完成！