> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# 【物流配送】物流交接功能

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/5zwg5yuz54mi44cb5oiq6zw354mi44_xfgqxv.png)


【物流交接】功能可協助商家在將包裹交給物流商時，透過掃描或輸入訂單的物流追蹤號碼，確認每筆訂單是否已成功完成交接。
透過物流交接，你可以集中確認本次交接的訂單與包裹數量，並識別無法交接的訂單，降低包裹遺漏或交接錯誤的情況。完成交接後，也可以列印交接清單，作為此次物流交接的紀錄。

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1. 前往訂單管理 > 點擊【...】> 物流交接


![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_ygj8kv.png)

2. 建立物流交接

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_19twguu.png)

3. 選擇物流商


![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_362tpj.png)

👉如果列表內沒有，你也可以新增物流商


![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_57oybe.png)

4. 選擇銷售渠道（非必填）


![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1fgze44.png)

5. 輸入或掃描物流追蹤號碼

👉如果使用掃描，你需要先點擊搜尋欄，再進行掃描

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1vj9t2c.png)

6. 如果一切資料匹配，系統會顯示訂單為【已核對】


![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_e3sfep.png)

👉如果追蹤號碼已經執行過，系統會提示

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1494g7g.png)

👉如果訂單還沒完成付款或未完成出貨，系統會提示

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_dt75ar.png)

👉如果輸入的追蹤號碼不匹配，系統會顯示【已攔截】

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1mqahdz.png)

7. 確定一切無誤後，就點擊【標記已完成】

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_ing4ni.png)

8. 列印交運清單，交運清單可作為商家與物流商交接包裹時的確認紀錄，清單會列出本次交接的訂單及追蹤號碼，物流人員取件時可填寫取件資訊並簽收。

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1dlv69w.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_89yvaq.png)