> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.easystore.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 【群發訊息】如何針對訂單發送訊息

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/5zwg5yuz54mi44cb5oiq6zw354mi44_8j6ecd.png)

此功能為 [群發訊息／廣播功能](https://support.easystore.co/zh-tw/article/44cq6agn5a6i57at54ef44cr576k55m86kik5ogvic8g5buj5pkt5yqf6io9-17fii67/) 所延伸之應用，主要用於向指定訂單的客戶發送訊息。

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1. 前往 EasyStore 後台 > 訂單管理 > 所有訂單 > 勾選需要發送訊息的訂單 > 更多操作 > **發送訊息**

${color}[#1d2b95](✨當選取同一客戶的多筆訂單時，系統會依訂單數量發送對應訊息（例如：選取顧客 A 的 5 筆訂單，將發送 5 則獨立訊息給顧客 A）)

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_1v8hn5n.png)

👉 1.1 或者你可以於訂單內點擊更多功能 >** 發送訊息**

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_b7jbov.png)

2. 目標受眾會顯示所選訂單中的顧客

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_oz6jor.png)

3. 你可以選擇要發送的管道

更多詳情可參考【[群發訊息／廣播功能](https://support.easystore.co/zh-tw/article/44cq6agn5a6i57at54ef44cr576k55m86kik5ogvic8g5buj5pkt5yqf6io9-17fii67/)】文章中「1. 如何使用群發訊息功能」的「2.2」說明

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_ynyulq.png)

4. 訊息可帶入訂單編號的代碼，讓商家與顧客能輕鬆識別該訊息所對應的訂單

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_35uh9p.png)

5. 完成！

![](https://storage.crisp.chat/users/helpdesk/website/-/b/3/4/7/b34797d9594d3000/image_10n8su2.png)