Question 1

Point system (Loyalty Program)

Accepted Answer

1. Introduction

Point system allows your customer to earn points from their spending. With the point system, also helps you to increase customer stickiness and repeat purchases by allowing customers to use the point earned to redeem for discounts or rewards.

In return, the more customers spend, the more they will be rewarded.

❗️Important thing before enabling Loyalty Program

If changes were made to customers/account.liquid and customers/order.liquid files, please reset them in Channels > Online Store > Edit source > templates.

2. Manage points

Step 1 : Set how many points earn per dollar spent. Go to EasyStore’s admin panel > Customers > Points & Membership

From the image below, ** 100 point rewarded ** when customer ** spend RM 1 **

Example Scenario:

Customer A spent MYR 30.98 in an order.

Thus, he/she will be earning:

30.98 ÷ 1 × 100 = 3098

|| 📌Note: The decimals point will always be rounded down

Step 2 : Select points expiry. You can choose never expire or points validity period where rewarded points will be expired after the selected validity period.

There were 3 options available for validity

Question 2

Payment Gateways Comparison

Accepted Answer

1. Introduction of Payment Gateway.

A payment gateway is a merchant service provided by an e-commerce application service provider that authorizes credit card or direct payments processing for e-businesses, online retailers, bricks and clicks, or traditional brick and mortar.

Payment gateway works as the middleman between the merchant and his/her customer, ensuring the transaction is carried out securely and promptly.

2. Key Characteristics of payment gateway.

Approval Time: Time taken for the approval of the application.
Transaction Fee: Fee you pay every time to process each transaction.
Settlement Day: The time lag between receiving a customer payment and receiving the funds in your merchant bank account.
Settlement Amount: Minimum amount for the payment gateway service provider to credit the funds into your account.

* Worldwide Payment: Supports foreign currencies.

3. Comparison between payment gateways.

| Payment Gateway | Approval Time | Transaction Fee | Settlement Day | Settlement Amount | Worldwide Payment | | -- | -- | -- | -- | -- | -- | | | Internet Bank Transfer: 3 - 5 working days; **Cre

Question 3

Add custom domains for your store

Accepted Answer

A domain, or website URL, is your store address which people type into their browser search bar to reach your store. It is how your customers find your store on the internet. You can have multiple domains for your store.

A custom domain name is important to your store, it builds your brand and adds credibility to your business. An easy-to-remember domain also increases your website traffic.

3. How to set primary domain?

1. How multiple domains benefit your store

A website having multiple domains attached to it is a lot easier to be found. Your prospects would prefer having more than one way of finding you when using search engines.

| 💡 Tips : Keyword-rich content can play an important part in Search Engine Optimization ( SEO )

Lots of businesses use multiple domains to protect their brand. You probably wouldn't be thrilled if another business has a domain name which is very similar to yours. One easy way to help protect it online is by registering multiple domains. The idea is simple: If you own a domain, your competitors don't.

2. How to add custom domains for my store?

If you have not owned any domain, you can register and [purchase a new custom domain through EasyStore](/en/article/register-and-purchase-a-new-domain-t

Question 4

Let customers choose delivery date - Date Time Picker Plus

Accepted Answer

# In this article:

Introduction

2. Setup Date Time Picker Plus

1. Introduction

The Date Time Picker Plus gives your customers the convenience of picking a date and time that works for them as well as works for your business, right from your store cart page.

Suitable for businesses like:

Florists
Bakery, cake
Grocery
Allow product customizations
Pre-orders products

2. Setup Date Time Picker Plus

Step 1 : Log in EasyStore’s Admin Panel > Apps > App store > Date Time Picker Plus > Install this app

Step 2 : Select the available date for customer to select.

Step 3 : Set up the timeslots for the availabilities.

| 💡Tips: Different days in a week can be grouped under 1 availability. The days under the same availability will have the same timeslots.

Example Scenario:

Availability 1: Monday to Friday grouped under availability 1 will have 3 timeslots.

Availability 2: Saturday and Sunday grouped under availability 2 will only have 1 timesl

Question 5

Get Started with Mobile Point of Sale (mPOS)

Accepted Answer

${youtube}How To Use Our Mobile Point Of Sale System

1. Install EasyStore mPOS

You will need to install EasyStore Mobile app on your device to use the mPOS.

Install and try it now!

Play Store (Android 5.0 and above): https://bit.ly/3dxG1mz

App Store (IOS 13.0 and above): https://apple.co/2yKwOZa

HUAWEI App Gallery: https://appgallery.huawei.com/#/app/C102551135

2. Enable POS channel in mobile app

Step 1 : Once installed, click Get Started to login with your EasyStore account

Step 2 : Fill in the email address you used to register with EasyStore & enter password. We do support login with:

Google
Facebook
LINE
Apple

Step 3 : Once logged in, select a store to proceed (if you have multiple stores).

Step 4 : Click the Menu button (at bott

Question 6

Multi Location Inventory

Accepted Answer

1. Introduction

Multi location inventory features allow you track the inventory and manage the order fulfilment from multiple locations such as physical stores, warehouse. With this feature, you can set up multiple locations in EasyStore and manage few different locations inventory.

Highlight features:

Multi-location inventory management
Customer to pick up from selected location
Stock reporting for all locations
Stock transferring

2. Set up Location

${youtube}How To Set Up New Retail Store Location

Step 1: Add locations. Go to EasyStore’s admin panel > Settings > Locations > Add locations

Step 2: Fill in location details | 💡 Tips: You can enable self-pickup options for the added location. Find out more from here

Step 3: Set the location as Primary

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