In this article:

1. Introduction
2. Set purchase requirement and discount value
3. Set discount method and usage
4. Where can customers see promotions (automated)
5. More display sections (manual setup)
6. FAQ

1. Introduction

Discounts let you offer special deals that can apply automatically or through shared discount codes. This gives you the freedom to tailor promotions for different audiences — from guest shoppers to loyal members.

2. Set purchase requirement and discount value

To start, first follow steps 3 & 4 in this guide to:

1. Add discount and select a suitable tool
2. Set purchase requirement
3. Set discount / add-on / free gift

3. Set discount method and usage

Discount method

3.1 Discount method — set how customer can get the discount

• Automatic discount — promotion will auto apply when the cart fulfill all promotion conditions.
• Discount code — customers can only get the promotion by manually key in discount code.

There are 2 methods to set discount code:

1. Fill in your own code > Add
2. Generate code

Discount usage

3.2 Customer eligibility — select which customers are eligible to get the promotion

• Open to public
• All logged-in members
• Selected customer group(s)
• Selected customer(s)
• Selected membership tier(s)

3.3 Store usage limit — Total number of orders that can get this promotion

• Unlimited — as many orders as possible
• Limited times — for example only 20 orders able to get the promotion

3.4 Each customer usage limit — Number of orders each customer can get this promotion

• Unlimited — as many orders as possible for each customer
• Limited times — for example limit to 1 order only per customer

📌 Take note:

If promotion is opened to guests who didn’t log in (customer eligibility is "Open to public"), system is unable to identify, count and limit their usage.

So each customer usage limit will auto select "Unlimited" and can’t be changed. You can just switch "Open to public" to any other option after that you can select "Limited times".

4. Where can customers see promotions (automated)

General conditions:

• Promotions that need discount code will not show any display
• Promotions display only shown to entitled customers

SALE label + strikethrough price

Display at: Home, collection and product page

Conditions:

• Product is entitled for discount on item price

AND

• Purchase requirement is 1 item or 1 MYR

Promotion label

Display at: Product page

Condition:

• Scenario 1 : Product itself is entitled for discount on item price

OR

• Scenario 2 : Product is purchase requirement to discount on order subtotal / add-on / free gift promotion

Add-on / free gift section

Display at: Product and cart page

Condition for product page:

• Product is purchase requirement to add-on / free gift promotion

Condition for cart page:

• Cart fulfill the promotion conditions of add-on / free gift promotion

Progress bar

Display at: Cart page

💡 Tips: The promotion display above can be customized at:

• Promotions > click on the 3-dot menu on the top right > Display settings. Click here for complete guide.
• More customization for SALE label: Customize SALE label and strikethrough price

5. More display sections (manual setup)

More sections that can let customers know of running promotions:

5.1 Announcement bar

5.2 Pop-up

5.3 Promotion banner section, set up at Channels > Online store > Themes > Customize > Add section > Promotion banner.

5.4 Discount timer

6. FAQ

6.1 How to limit each customer can use one discount code once only?

• If the promotion has only 1 discount code, you can set 'Each customer usage limit' = 1.
• Or, you can create voucher which by default limit to 1 redemption per customer.

6.2 If free gift or add-on is within the same collection as purchase requirement products but with different prices, how system select which items to be free gift or add-on?

Items with lower price will be automatically selected as free gift or add-on.

6.3 Will system auto add free gift to cart?

• If the free gift has only one option, it will be automatically added to cart once all promotion conditions are fulfilled.
• If multiple options are available, customers must manually add their preferred free gift to cart.

6.4 Will free gift be charged shipping fee?

Yes.

Updated on: 03/11/2025