Articles on: Customers, Membership and Promotions

Sell on Shopping App (Member App)

1. About Shopping App (Member App)

EasyStore always looking for ways that can help to grow your business further and better. Hence, we created Shopping App that allows your customer to place order anywhere, at anytime via your own mobile app.

📌 Note : Before started, make sure you have completely setup your account and Online Store sales channel. You may follow our tutorials here > Setup Online Store

2. Install and setup Shopping App (Member App)

📌 Note : If facing issue when installing Shopping apps, suggest update smartphone operating system version to the latest. Adroid: Android 5.0 (Lollipop) & above; IOS: iOS 13.0 & above.

Step 1 : To setup Shopping app, go to EasyStore Admin Panel > Channels > select Shopping App

Step 2 : Click enable

Step 3 : Once enabled, you will be seeing something similar to the screenshot below

📌Note: Your Store Name and Storefront URL are automatically generated by the system. If you’d like to make any changes, you can update them under Settings > General > Store Name.

3. How customers can buy from Shopping App (Member App)

Step 1: Customers must first install the Shopping App on their phone. You can find the installation links below:

Apple App Store: https://apps.apple.com/my/app/shopping-track-your-order/id1582778573
Google Play: https://play.google.com/store/apps/details?id=co.easystore.shop
Huawei App Galery: https://appgallery.huawei.com/app/C104680447

Step 2: After successfully installing the Shopping App, customers can find the seller’s store by scanning the QR code provided by the merchant or by using the registration URL. Simply copy and share the URL with your customers for easy access.

Customer's POV:

Merchant's backend:

📌Note: If you have multiple store locations, you can copy the link from "Registration by Location" and display the QR code at your counter. This allows customers to scan and register, ensuring their orders are linked to the correct branch for accurate sales attribution.

Step 3: Once the store has been added, customers need to log in or create a new account to browse and checkout seamlessly in the seller’s store. They can do this by clicking the Profile icon and selecting Login or **Signup **

Step 4: Customers can now browse through the product catalog and start adding products to their cart.

Step 5: To view their cart history, customers can click the Cart icon at the top left of the page.

Step 6: After clicking the Cart icon, customers can review their cart history, apply vouchers, and proceed to checkout by tapping the Check Out button at the bottom of the page.

💡 Customer can click Vouchers to select the applicable voucher to apply

Step 7 : To check back order history, click to Order option at the bottom of the page

Step 8: In their Profile, customers can access the following details:

Membership Barcode – Merchants can scan this using the EasyStore POS system to verify membership status.
Points earned
Credits earned
Vouchers
Personal Information
Address Book
Preferred Currency

🛍️ Customers Can Repurchase the Same Product from the Shopping App

Go to the Shopping App > Tap the "box" icon at the bottom to check Orders > Click Completed > Choose the order(s) the customer wishes to repurchase > Tap Buy Again to proceed with the repurchase.

💡 Tip: If an order includes multiple items but the customer only wants to repurchase a specific product, they can select the desired item > Add to Cart. The item will be automatically added to the cart for a faster and more convenient checkout.

4. Greet customers with AI-generated welcome message ✨

You can now greet customers with personalized welcome message every time they return. 0.1 ~ 1 tokens will be consumed for each AI generated description depending on the actual content generated. More info about tokens here.

4.1 To turn this on, go to Customers > click the 3-dot on the top right > Customers settings.

4.2 Scroll down to Customer greetings section at the bottom and turn on the section.

4.3 Click Advanced and tell the AI what the greeting message should focus on > Save.

Don't forget to also set your Brand Voice at Settings > AI Settings.

Customers will see the greeting message every time they return to Shopping App.

Updated on: 25/08/2026

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