In this article:

1. Introduction
2. Set voucher conditions and reward
3. Set voucher redemption method, availability and usage
4. Where customers find vouchers?
5. How customers receive vouchers: Self redemption
6. How customers receive vouchers: Assigned by you
7. How customers receive vouchers: Automatically
8. How customers apply vouchers
9. Check voucher status

1. Introduction

Vouchers provide personalized, one-time offers linked to customer accounts. This guide explains how to create unique voucher codes customers can store and automatically apply when logged in.

2. Set voucher conditions and reward

To start, first follow steps 3 to 7 in this guide to set up general settings, conditions and reward for the promotion.

3. Set voucher redemption method, availability and usage

3.1 Set how customers can redeem the voucher if they are eligible:

• Claim directly or auto-assigned via engagement — free to redeem
• Redeem by loyalty points — points will be deducted from customer’s account upon redemption

3.2 Customer eligibility — select the group of customers who are eligible to redeem the voucher.

3.3 Available voucher quantity — Total number of customers that can redeem this promotion.

• Unlimited — as many customers as possible
• Limited times — for example only 20 customers able to redeem the voucher

3.4 Voucher visibility — choose whether you want to let customers see the voucher in vouchers page in step 4 below.

3.5 Voucher expiration — how long time before the voucher expire, start counting from the date customer redeem the voucher.

3.6 Voucher code — you can upload your own voucher codes and provide the codes to customers manually

1. Click “Upload voucher codes” > click .csv or .xlsx to download the template to your device
2. Open the template and fill in your list of voucher codes > Save
3. Click “Upload voucher codes” again > click Choose file > click the file saved earlier to upload your voucher codes

📌 Note:

• Voucher codes are unique — 1 voucher code can only be redeemed and used by one customer
• You can only upload voucher codes when creating voucher. After the voucher is created, you won't be able to add more codes.
• If uploaded codes is less than available voucher quantity, when all uploaded codes have been redeemed, system will still allow redemptions by automatically generate random codes.

4. Where customers find vouchers

4.1 For public customers, you can add vouchers page on main menu. At Channels > Online store > Navigations > Add navigation > Voucher. Complete guide

4.2 For registered and logged-in customers, they can also explore vouchers at My Account > Vouchers.

• Active Vouchers — vouchers in customer’s account that ready to be used
• Shop Vouchers — vouchers that can be redeemed, customers cannot use these vouchers yet
• Past Vouchers — previously used or expired vouchers that are no longer available

4.3 By clicking into the voucher, the following products that are entitled for the voucher will show:

• Scenario 1 : Products that are entitled for discount on it’s own item price

OR

• Scenario 2 : Products that are conditions products to add-on / free gift promotions

5. How customers receive vouchers: Self redemption

5.1 To redeem voucher (move the voucher from Shop to Active Vouchers tab), customers can click Redeem.

5.2 The redemption can be free or require loyalty points.

Redeem free

Redeem by loyalty points

Online store view:

Shopping App view:

5.3 Upon successful redemption, voucher will automatically move from Shop to Active Vouchers tab and ready to apply. Refer step 7 below.

6. How customers receive vouchers: Assigned by you

For secret voucher that is not opened to customers self redemption, you can manually assign the voucher to selected customers.

6.1 There are 2 methods you can assign voucher in admin panel:

1. Assign to selected customers - at customers listing page > tick the customers > Assign voucher

2. Assign to a single customer - in customer details page > Assign voucher

6.2 At next step, if “Notify customer” is ticked, customers will be notified about receiving a new voucher and tokens will be used.

Click Confirm to send.

7. How customers receive vouchers: Automatically

Customers can also automatically receive vouchers through Engagement events, such as signing up, celebrating a birthday, or reaching other qualifying milestones.

• Create new sign-up voucher
• Create birthday voucher

8. How customers apply vouchers

Apply from available voucher

8.1 At checkout page, click Vouchers > Apply the preferred voucher (only vouchers in Active Vouchers tab will show here)

Apply voucher code

Customers can also apply the voucher codes you have uploaded in step 3.6 above.

8.1 At checkout page, click Vouchers > Enter the voucher code > Apply (no need to redeem from Shop Vouchers tab first)

📌 Note: If customer key in the voucher code here > Apply but did not proceed to place order, system will still assign the code to this customer and the voucher is considered redeemed by this customer.

9. Check voucher status

9.1 You can check how many and who are the customers that had redeemed the voucher for all redemption methods.

9.2 You can also view in customer's details page, what are the vouchers that customer has redeemed (stored in customer's Active Vouchers tab) but haven't used.

💡Tips: If the voucher is no longer available for this customer, you can mark it as used.

Updated on: 01/07/2026