In this article:

1. Introduction
2. Turn off customer registration
3. Register customer and send invitation

1. Introduction

You might need to disable customer self-registration if your business requires stricter control over customer access. For example, you run a private invite-only store, an internal company store, or offer special reseller pricing that requires review or approval before granting account access to place orders.

This setting is applicable to both Online Store and Shopping App channels.

2. Turn off customer registration

2.1 Go to Customers > click the 3-dot menu on the top right > Customers settings.

2.2 Disable Registration > Save.

2.3 By turning off customer self-registration, system prompt confirmation:

• New customers won't be able to create an account.
• Customers must log in before checkout.

If agreed, tick the checkbox and click Disable button.

When registration is Enabled, customers can toggle between Sign up and Log in:

When registration is Disabled, toggle is hidden and customers can only log in:

2.4 When registration is disabled and customer trying to log in with a new account, system will prompt reminder:

3. Register customer and send invitation

For approved customers, you can register for and send invitation to them.

3.1 Go to Customers > Add customer.

3.2 Fill in First & Last name, Email / Phone or both > Save the customer.

3.3 After customer created, send invitation to customer.

3.4 Template of invitation email can be found and preview at Settings > Notifications > Customer Account Invite.

Updated on: 13/02/2026