Redeem free Fiuu account

1. Introduction

If you have subscribed to EasyStore yearly plan or above, you are entitled to claim a complimentary Fiuu account of free Sign Up and free Annual Fee (worth RM899) which is offered exclusively for our Malaysia merchants.

With this Fiuu account, you can easily accept Malaysia's credit card, online banking and e-wallet payments via Fiuu.

2. Claim free Fiuu account

2.1 Upon subscribing to EasyStore yearly plan, you will receive a welcome email from us. Follow the Fiuu redemption link in the email to submit your application to Fiuu.

2.2 Select REGISTER tab > fill in your email address > click Sign Up.

2.3 You will receive a temporary password sent by Fiuu to your email, use it to log in at next step.

2.4 Now, select LOGIN tab, log in using your email and the temporary password.

2.5 At first time login, you need to reset password.

Tips: For existing password, insert the temporary password received in the email.

2.6 Click Get Started to start filling in the application form.

Step 1

2.7 Here are some frequently asked questions about Step 1 :

Sign Up As refers to type of merchant:

Offline Merchant - If you need to accept payments at offline locations like retail outlet, pop-up store, bazaar etc.
Online Merchant (Fiuu) - If you need to accept payments online.

Device Type refers to the device (hardware) that you’ll be using to accept offline payments:

POS - Professional POS device, for example Sunmi devices (chat with us for compatible models)
VT - Fiuu’s Virtual Terminal, by installing Fiuu app on daily devices like iPhone or Android (MY: Android only, SG: iPhone and Android)
TERMINAL - Fiuu Terminal that is similar to bank card terminal (Fiuu’s setup and rental fees apply)

Fill up the remaining details > click Next.

Step 1A

2.8 This section is used for Fiuu Terminal (refer step 2.7 above).

If you’re using Fiuu Terminal, fill in your preferred Store ID and Store Name for the location that will be using the terminal for your own reference.

If you’re not using Fiuu Terminal, you can fill in as below:

Store ID = Blank
Store Name = dash "-" (refer screenshot below)

Fill up your address > click Next.

Step 2

2.9 Fill in your bank account details to receive settlement payments from Fiuu > click Next.

Step 3

2.10 Review the plans and channels (payment methods) that you want to subscribe with Fiuu (green color means selected).

💡 Tips about Online Banking:

Plan #2 is for B2C (customers using personal bank account)
Plan #3 is for B2B (customers using corporate bank account)

Click Next.

Step 4

2.11 Select if you require e-invoice from Fiuu (for any fees paid to Fiuu).

If yes, fill in your company including tax details. Click Next.

Step 5

2.12 Upload required documents > click Agree and Submit to proceed.

📌 For Company Photo, you need to upload photos of your working place (office) interior and its exterior with signboard.

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2.13 Scroll to top and tick the suitable box for A to declare about UBO Acknowledgement > click Continue.

2.14 After accepted Fiuu’s agreements, you will see a pop-up about application submitted successfully.

3. Update application

3.1 If you need to edit application details or upload additional documents, can go to Application List > switch the application Back to Draft Mode first.

3.2 Click Yes, unlock it! to confirm.

3.3 After that, you can click the pencil icon to edit application and resubmit.

4. Getting approved

Once Fiuu has approved your application, you should expect several emails from Fiuu:

4.1 The 1st email : To inform you about application has been approved.

4.2 The 2nd email : You will receive your Fiuu portal login details (around 1-3 working days after approval).

4.3 You can now use your new Fiuu login details to log in to your Fiuu portal at https://portal.fiuu.com/.

📌 Note: If you receive 2 emails with 2 different Merchant ID for example: ESastridstoremy & astridstoremy01, use the one with 01.

4.4 In the 2nd email received from Fiuu, go through the list and check is there any channels (payment methods) Activated.

If all channels are In progress, you need to wait for Fiuu’s further email update.

4.5 You should receive further emails from Fiuu like this informing you about channels activated.

4.6 Then, you can follow this guide to connect Fiuu account to your store and start accepting online payments.

5. FAQ about free Fiuu account

5.1 Do I need to pay next year annual fee?

No, subsequent years annual fee is waived.

5.2 What should I do if I want to accept other currencies with Fiuu free account?

Free Fiuu account only support MYR currency, you can request additional currencies from Fiuu with extra charges.

⚠️ Disclaimer : Fiuu and EasyStore reserved the right to change or amend any terms and conditions from time to time without prior notice.

Updated on: 10/12/2025

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