Why my domain is not online?

🔔 Gentle Reminder :

You can't own a domain by simply adding it to your store, you need to first register and purchase it. Please refer to this article to know how to properly add custom domains to your store.

1. Domain status

If you found that your domain is not online, you can check your domain status in EasyStore Admin > Channels > Online Store > Domains > beside Active domains.
Not Verified – Your domain is not online. You may refer to steps 2-3 to verify your domain and make it online.
Unsecured – After you have verified your domain, your domain is online but not secured. Kindly allow 24 hours for your domain to be secured.
Secured – your domain is online and secured.

2. For domain purchased through EasyStore but not online

2.1 Newly purchased domain

If you have just registered and purchased the domain through EasyStore, your domain will usually be verified and goes online within 24 - 72 hours.

You can check the domain verification status at EasyStore's admin panels > Domains > Edit

2.2 Make sure that you have verified your domain

After purchasing the domain, you will receive a verification email at your domain registered email address. You must click on the link in the email and follow the instructions provided to verify your contact information. Failure to do so will make your domain become unverified and offline after 14 days.

If you have missed that email, kindly contact us at support@easystore.co to resend. After clicking on the verification link in the email, kindly allow up to 24 hours for DNS to refresh.

2.3 Check that your domain is not expired

Go to EasyStore Admin > Channels > Online Store > Domains > beside Registered domains, check the expiry date of the domain. If the domain has expired, you can just click into the domain > Renew domain to renew.

3. For domain purchased through other 3rd party provider but not online

Make sure that you have pointed your domain to EasyStore correctly

Kindly make sure that you have pointed your domain A record to EasyStore IP address and added the CNAME in your DNS ( refer to this guide ).

If you have done so, kindly allow up to 24 hours for DNS to refresh.

A Record and CNAME- kindly refer to this guide

Updated on: 25/10/2023

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