Articles on: Customers, Membership and Promotions

Why two promotions cannot apply at the same time?

1. Introduction

Offering a variety of promotions helps businesses attract and retain customers. EasyStore provides flexible promotion tools, this guide explains how they work—making it easier for you to design and manage the offers you want.

There are 6 types of promotions you can offer to customers:

Item price discount
Order subtotal discount
Free gift
Add-on / Purchase-with-purchase (PWP)
Shipping discount
Credit reward

2. Why two promotions cannot apply at the same time?

Whether multiple promotions can apply in the same order depends on the types and conditions of the promotions.

If your promotions are combinations of any of the types and conditions below:

Promotion types:

Item price discount
Order subtotal discount
Free gift
Add-on / Purchase-with-purchase (PWP)

AND

Promotion conditions:

All items (storewide)
Selected items
Selected collections

Then, these kind of promotions mentioned above — let’s call them 'non-product-stackable promotions', cannot share the same products in one order, whether as condition or discounted products.

What does this mean?

It means each product in the order can only contribute to 1 non-product-stackable promotion.

For example let’s say you’re running the following 2 non-product-stackable promotions:

Selected collection get 10% off
Any purchase get free gift X

If customer add A from selected collection and X into cart, A will repeat in both promotion calculations:

A get 10% off
OR
Buy A get X free

Since A can only contribute to 1 promotion, customer can only get 1 of the promotion above — the one with higher priority (refer point 3 below for promotions priority).

But if customer add A from selected collection, B and X into cart, no product will repeat in both promotion calculations:

A get 10% off
AND
Buy B get X free

Since no product contribute to more than 1 promotion, customer can get both promotions above.

💡Tips: By choosing promotion type or condition that doesn't fall under 'non-product-stackable promotions' listed above.

By promotion condition

If your promotion condition is not based on selected items / collections, you can use ' Order total quantity ' or ' Order subtotal ' condition. These 2 promotion conditions can share the same products with non-product-stackable promotions.

By promotion type

Also, shipping discount and credit reward promotions can share the same products with non-product-stackable promotions as well, as long as conditions fulfilled.

However take note that each order is limited to 1 of each promotion type below:

Order subtotal discount
Shipping discount
Credit reward

3. Promotions priority

When an order qualifies for more than one non-product-stackable promotion, how to determine their priority?

The promotion applied with a promo code always have the highest priority, followed by the order of your promotions list — the higher the position, the higher the priority.
Use drag-and-drop method to arrange promotions priority.

4. More promotion tools FAQ

4.1 How many promo code can be applied in an order?

Each order can only apply 1 promo code, whether it's a discount code or a voucher code.

4.2 How to limit each customer can only apply a promo code once?

You can set 'each customer usage limit' = 1, or you can create voucher which by default is limited to 1 for each customer.

4.3 What's the difference between 'store usage limit' and 'each customer usage limit'?

Store usage limit : Total number of orders that can get this promotion
Each customer usage limit : Number of orders each customer can get this promotion

4.4 If free gift or add-on is within the same collection with different product prices, how system select?

Items with lower price will be auto selected as free gift or add-on.

4.5 Will free gift be auto added to cart?

If free gift option is 1 only, it will be auto added into cart.
If free gift option is more than 1, customer need to self select their preferred free gift and manual add to cart.

4.6 Will free gift be charged shipping fee?

Yes.

4.7 How to do 2nd piece discount ?

If you want to do for example 1st piece RM129, 2nd piece RM99, you can use 'Buy 3 at RM99' promotion tool to create buy 2 at RM228.

4.8 Can I do bundle promo?

Yes, you can install Product Bundle app

Updated on: 04/05/2025

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