FAQ about domain status
You might have purchased or pointed a domain for/to your store but the status did not turn "Verified". Here are the few FAQs regarding your domain status which explain what is going on with your domain.
Answer : If you have edited your domain DNS setting, it will take up to 24 hours for the DNS to refresh. Kindly allow 24 hours for it to take effect.
Please make sure that your DNS Records are pointed accordingly:
📌 Note: Every domain provider's DNS format could be slightly different, please add the A records Name/Host according to your domain provider's DNS format.
📌 Note: Every domain provider's DNS format could be slightly different, please add the CNAME records Name/Host according to your domain provider's DNS format.
Answer : Please allow up to 24 hours for the status to be updated to "Verified".
Answer : It should go online within 24 - 72 hours. If it doesn't, please contact us at support@easystore.co
Answer : It should go online within 24 - 72 hours. If it doesn't, please contact us at support@easystore.co
Answer : Please make sure you have verified your domain through the verification email that sent to you from EasyStore on the day you purchased your domain. If you did not proceed to verify your information, the domain will not be accessible after 1-2 week(s). If you're not able to find that email, please contact us and request us to resend the verification email.
Answer : Kindly make sure you have pointed your domain A record to our IP address (refer here). If you have done it, please allow 24 hours for it to take effect.
1. I have pointed my domain A Record to EasyStore according to this guide here, but my domain is not pointed to my EasyStore yet.
Answer : If you have edited your domain DNS setting, it will take up to 24 hours for the DNS to refresh. Kindly allow 24 hours for it to take effect.
Please make sure that your DNS Records are pointed accordingly:
A Record
📌 Note: Every domain provider's DNS format could be slightly different, please add the A records Name/Host according to your domain provider's DNS format.
| Type | Name/Host | Value |
|---|---|---|
| A | yourdomainname.com OR @ OR [leave blank] | 151.101.2.236 |
| A | yourdomainname.com OR @ OR [leave blank] | 151.101.66.236 |
| A | yourdomainname.com OR @ OR [leave blank] | 151.101.130.236 |
| A | yourdomainname.com OR @ OR [leave blank] | 151.101.194.236 |
CNAME record value
📌 Note: Every domain provider's DNS format could be slightly different, please add the CNAME records Name/Host according to your domain provider's DNS format.
| Type | Name/Host | Value |
|---|---|---|
| CNAME | acme-challenge OR acme- challenge.yourdomainname.com | _acme-yourdomainname-com.easystore.domains |
| CNAME | www OR www.yourdomainname.com | easystore.map.fastly.net |
2. I have purchased my domain from EasyStore, and I would like to activate my SSL, but the domain status is pending.
Answer : Please allow up to 24 hours for the status to be updated to "Verified".
3. I have purchased my domain from EasyStore, but the domain is not online yet.
Answer : It should go online within 24 - 72 hours. If it doesn't, please contact us at support@easystore.co
3. I have purchased my domain from EasyStore, but the domain is not online yet.
Answer : It should go online within 24 - 72 hours. If it doesn't, please contact us at support@easystore.co
4. My domain is purchased from EasyStore not long ago, but it's not available/accessible now.
Answer : Please make sure you have verified your domain through the verification email that sent to you from EasyStore on the day you purchased your domain. If you did not proceed to verify your information, the domain will not be accessible after 1-2 week(s). If you're not able to find that email, please contact us and request us to resend the verification email.
5. I have added my domain to EasyStore, but it's not online.
Answer : Kindly make sure you have pointed your domain A record to our IP address (refer here). If you have done it, please allow 24 hours for it to take effect.
Updated on: 25/10/2023
Thank you!