FAQs for Marketplaces
In this FAQ:
What do I need to prepare for marketplace application?
How long does it take to approve my registration?
Are there any charges in marketplaces?
What is the settlement period for each marketplace?
I'm a foreigner, can I sell on Lazada Malaysia?
Can my products sync to the marketplace in bulk?
When my customer placed an order on the marketplace, will I get charges a payment fee twice (one in EasyStore, one in the marketplace)?
If I got an order from marketplaces, will the order be sync back to EasyStore?
If I edit the price on the marketplace, will it affect the price on EasyStore?
Can I set different prices in Marketplace & in EasyStore?
If I want my product images, description, and name different from EasyStore, is it possible?
If I add a product in the marketplace, will it affect on EasyStore?
Can the fulfillment details be sync back to the marketplace if I fulfilled my order on EasyStore?
To register a marketplace account like Lazada or 11street, you will need to prepare some documents for verification based on which seller type you are.
For individual seller:
A copy of your IC.
A 1 month copy of your bank statement.
For business seller:
A copy of representative's IC that have registered with the SSM.
A 1 month copy of company bank statement.
Business registration certificate (SSM).
For more detailed information, you can refer to the related marketplace seller help center:
Lazada MY: click here for more detailed information.
Lazada ID: click here for more detailed information.
11street: click here for more detailed information.
The average time for each marketplace to approve your registration usually takes 2 to 3 working days, it might vary according to a different marketplace. You can refer to the information below:
Lazada: Your application will be reviewed within 48 hours once you have signed up.
11street: Your application will be reviewed within 7 working days once you have signed up.
It depends on the marketplaces you using, we have concluded it in the table below:
You are advised to contact the respective marketplace for more information.
The average time for marketplace's settlement period is 1 week, it might vary according to the marketplace you sign up. Here are the settlement period for each marketplaces:
Lazada MY: 1 week payment cycle, paid on 5th business day.
Lazada ID: 1 week payment cycle, paid every Wednesdays.
11street: 2 weeks.
Lelong: 1 week
Yes, you're able to sell on Lazada Malaysia.
For ASEAN countries, you will need to prepare these for registration:
A Malaysian phone number,
local bank account
SSM (Malaysian's Business Registration certificate).
📌 Note : This also applied to people from ASEAN countries wish to sell on another ASEAN's Lazada platform.
For non-ASEAN countries (like China, Hong Kong, Korea, etc), you will need to:
A Business Registration Certificate of your country.
Sign up as a cross border seller. You can go to this link to sign up as a cross border seller
You can now sync products in bulk for Shopee.
Meanwhile for the other marketplaces, we are yet to enhance the sync in bulk feature at this moment, you will need to sync your product on your admin panel's product page by clicking on More Actions button and sync to the marketplace that you prefer.
No, if you sell on marketplaces, only the marketplace's payment fee will be charged, the payment fee on your EasyStore account will not charge your customer if your product was sold on the marketplace
It will depend on the marketplaces you're integrated with, you can refer to the information below:
Lazada, Shopee & 11street: Your order will be sync back to EasyStore every 30 minutes once the order was made. The product's inventory will be deducted on EasyStore as well.
Lelong: Your order will be sync back to EasyStore immediately. Inventory will be deducted on EasyStore as well.
📌 Note : For Lazada paid orders which have been cancelled, the status would be updated to Refunded & Restocked in EasyStore once the Lazada orders have been successfully refunded.
No, it will not affect the price on EasyStore as any amendment made on the marketplace will not reflect EasyStore. However, if you edit the price on EasyStore, it will affect the price on the marketplace
Yes, you can. In order to set different pricing for different sales channels, you may need to tick this option in EasyStore admin panel > Channels > Shopee/Lazada > Settings and tick on the Sync product with inventory only box
Once you have ticked this box, we will only sync the product inventory to the marketplaces. Any changes you made in the product (except inventory) will not be synced to the marketplaces.
Yes, you can. It is similar to the above questions. You need to tick on the Sync product with inventory only box so that our system will not sync the product images, description, and name to the marketplaces.
No, it will not affect the product on EasyStore. If you wish to sell the product in EasyStore as well, you can import it. Kindly refer to the guide below for more information:
Sell on Lazada
Sell on Shopee
11street: The fulfillment details will be able to sync back to 11street.
Lelong: The fulfillment details will be able to sync back to Lelong.
Shopee & Lazada: The fulfillment details will be able to sync back to Shopee/Lazada.
What do I need to prepare for marketplace application?
How long does it take to approve my registration?
Are there any charges in marketplaces?
What is the settlement period for each marketplace?
I'm a foreigner, can I sell on Lazada Malaysia?
Can my products sync to the marketplace in bulk?
When my customer placed an order on the marketplace, will I get charges a payment fee twice (one in EasyStore, one in the marketplace)?
If I got an order from marketplaces, will the order be sync back to EasyStore?
If I edit the price on the marketplace, will it affect the price on EasyStore?
Can I set different prices in Marketplace & in EasyStore?
If I want my product images, description, and name different from EasyStore, is it possible?
If I add a product in the marketplace, will it affect on EasyStore?
Can the fulfillment details be sync back to the marketplace if I fulfilled my order on EasyStore?
What do I need to prepare for marketplace application?
To register a marketplace account like Lazada or 11street, you will need to prepare some documents for verification based on which seller type you are.
For individual seller:
A copy of your IC.
A 1 month copy of your bank statement.
For business seller:
A copy of representative's IC that have registered with the SSM.
A 1 month copy of company bank statement.
Business registration certificate (SSM).
For more detailed information, you can refer to the related marketplace seller help center:
Lazada MY: click here for more detailed information.
Lazada ID: click here for more detailed information.
11street: click here for more detailed information.
How long does it take to approve my registration?
The average time for each marketplace to approve your registration usually takes 2 to 3 working days, it might vary according to a different marketplace. You can refer to the information below:
Lazada: Your application will be reviewed within 48 hours once you have signed up.
11street: Your application will be reviewed within 7 working days once you have signed up.
Are there any charges in marketplaces?
It depends on the marketplaces you using, we have concluded it in the table below:
You are advised to contact the respective marketplace for more information.
What is the settlement period for each marketplace?
The average time for marketplace's settlement period is 1 week, it might vary according to the marketplace you sign up. Here are the settlement period for each marketplaces:
Lazada MY: 1 week payment cycle, paid on 5th business day.
Lazada ID: 1 week payment cycle, paid every Wednesdays.
11street: 2 weeks.
Lelong: 1 week
I'm a foreigner, can I sell on Lazada Malaysia?
Yes, you're able to sell on Lazada Malaysia.
For ASEAN countries, you will need to prepare these for registration:
A Malaysian phone number,
local bank account
SSM (Malaysian's Business Registration certificate).
📌 Note : This also applied to people from ASEAN countries wish to sell on another ASEAN's Lazada platform.
For non-ASEAN countries (like China, Hong Kong, Korea, etc), you will need to:
A Business Registration Certificate of your country.
Sign up as a cross border seller. You can go to this link to sign up as a cross border seller
Can my products sync to the marketplace in bulk?
You can now sync products in bulk for Shopee.
Meanwhile for the other marketplaces, we are yet to enhance the sync in bulk feature at this moment, you will need to sync your product on your admin panel's product page by clicking on More Actions button and sync to the marketplace that you prefer.
When my customer placed an order on the marketplace, will I get charges a payment fee twice (one in EasyStore, one in the marketplace)?
No, if you sell on marketplaces, only the marketplace's payment fee will be charged, the payment fee on your EasyStore account will not charge your customer if your product was sold on the marketplace
If I got an order from marketplaces, will the order be sync back to EasyStore?
It will depend on the marketplaces you're integrated with, you can refer to the information below:
Lazada, Shopee & 11street: Your order will be sync back to EasyStore every 30 minutes once the order was made. The product's inventory will be deducted on EasyStore as well.
Lelong: Your order will be sync back to EasyStore immediately. Inventory will be deducted on EasyStore as well.
📌 Note : For Lazada paid orders which have been cancelled, the status would be updated to Refunded & Restocked in EasyStore once the Lazada orders have been successfully refunded.
If I edit the price on the marketplace, will it affect the price on EasyStore?
No, it will not affect the price on EasyStore as any amendment made on the marketplace will not reflect EasyStore. However, if you edit the price on EasyStore, it will affect the price on the marketplace
Can I set different prices in Marketplace & in EasyStore?
Yes, you can. In order to set different pricing for different sales channels, you may need to tick this option in EasyStore admin panel > Channels > Shopee/Lazada > Settings and tick on the Sync product with inventory only box
Once you have ticked this box, we will only sync the product inventory to the marketplaces. Any changes you made in the product (except inventory) will not be synced to the marketplaces.
If I want my product images, description, and name different from EasyStore, is it possible?
Yes, you can. It is similar to the above questions. You need to tick on the Sync product with inventory only box so that our system will not sync the product images, description, and name to the marketplaces.
If I add a product in the marketplace, will it affect on EasyStore?
No, it will not affect the product on EasyStore. If you wish to sell the product in EasyStore as well, you can import it. Kindly refer to the guide below for more information:
Sell on Lazada
Sell on Shopee
Can the fulfillment details be sync back to the marketplace if I fulfilled my order on EasyStore?
11street: The fulfillment details will be able to sync back to 11street.
Lelong: The fulfillment details will be able to sync back to Lelong.
Shopee & Lazada: The fulfillment details will be able to sync back to Shopee/Lazada.
Updated on: 18/01/2024
Thank you!