Why I can't type in the description/content?

Having informative content can help provide a source of information and educate your visitors/customers. They can get the information they need regarding your business to get to know you better before proceeding with the purchase decision. Hence, here is the solution if you are having difficulty typing the description/content.

This guide is referring to the description/content for :

• Product description
• Collection content
• Templates
• Pages
• Article content

If you are having an issue where you are not able to type the description as the image shown below :

Please make sure that your browser does not have AdBlock extension. You can choose to uninstall/remove it from your browser.

• Chrome Web Store - AdBlock — best ad blocker

• Safari - AdBlock for Safari

• Firefox - AdBlock for Firefox

• Microsoft Edge - AdBlock

If you didn't install the Adblock extension, kindly provide us a screenshot of your browser extension list

• Chrome: Open browser extension list and click the 3 dots at the top right of the browser > Click Settings > Click Extensions at the sidebar

• Safari: Open browser extension list > Click Safari > Click Preferences > Click Extensions tab

Feel free to send it to support@easystore.co for further assistance!

However, if you wish to enable AdBlock extension on your browser, you may follow the steps below to solve the product description issue.

Step 1 : Click on the extension 🧩 icon

Step 2 : Click on the AdBlock

Step 3 : Click Always and it is required to refresh the page

Step 4 : The column for the description/content should be appearing now and you can start writing in the content.

Updated on: 03/03/2025