Since some of us do not own an email address and prefer to use phone number over email. Therefore, we come out with a feature that allows your customers to register an account, login and reset password easily by using their phone number.

About this feature:

New customers can register an account at your website with phone number & email address would be optional.

Registered customers can login with phone number & choose which account to connect with (if have multiple accounts)

Customers are able to reset password with their phone number

Every register, login & reset password will receive a One-Time-Password (OTP) via SMS

You are able to add customers' phone number at your Admin Panel > Customers

This feature is included in EasyStore Business plan only

In this article:
Enable customer phone number account
Register an account with phone number
Login with phone number
Reset password with phone number

1. Enable customer phone number account

Go to Customers > Customers Settings



and enable customer phone number account > Save > Done



2. Register an account with phone number

Step 1 : For new customers that do not have an account, you may click the account icon on the top right



It will proceed you to login page > Click 'Create Account' > Fill in
First Name
Last Name
Email or Phone Number (select either one)
Password

Step 2 : Once every column is filled, click Create to proceed



Step 3 : Once clicked the'Create' button, it will direct you to the verification page and an One-Time-Password (OTP) will be sent to your phone number via SMS



Step 4 : Insert the One-Time-Password (OTP) > click Verify to verify the phone number



You will able to see your Order History, Available Credit & Account Details. It means you have successfully created an account with phone number!



Extra GIF image reference for create account with phone number:



3. Login with phone number

Step 1 : If you have created an account, you can login with Email or Phone Number > Key in password > Sign In



Step 2 : If you have multiple accounts, you may select an account to connect with your phone number > Connect



Once clicked Connect button, it will brings you to the 'My Account' page which means you have successfully login with phone number!



Extra GIF image reference for create account with phone number:



4. Reset password with phone number

Step 1 : If you couldn't remember your password, click 'Forgot your password?' > Enter phone number > Submit



Step 2 : It will direct you to the verification page and an One-Time-Password (OTP) will be sent to your phone number via SMS



Step 3 : Insert the One-Time-Password (OTP) > Click Verify



Step 4 : Enter new password for your account > Reset Password > Done



You have successfully reset your password ✓
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