Messages Broadcast
About Messages Broadcast:
Merchant could select customers to send out broadcast message from Admin Panel > Customers.
Personalized broadcast message content
For now, the supported channels for broadcast would be Shopping App, Email, SMS, Facebook Messenger, LINE & WhatsApp Business
This feature is included in EasyStore Business , Growth and Success plan
EasyStore Token will be consumed to broadcast message
We will provide free Tokens for broadcast & the Tokens will be refreshed monthly.
💡 Monthly Refresh Tokens:
Business Plan: 5,000 Tokens
Essential Plan: 5,000 Tokens
Growth Plan: 12,500 Tokens
Success Plan: 12,500 Tokens
New Addition: WhatsApp Business API Integration
- Merchants can seamlessly connect their WhatsApp number to EasyStore through Facebook authorization
- Sending and receiving messages directly in the EasyStore inbox
- Send broadcast message using WhatsApp business templates
- For detailed guidances, can refer to WhatsApp Inbox Management (Messages Inbox)
In this article:
How to send out broadcast message?
Where to check my EasyStore Token?
Token top-up price range
1. How to send out broadcast message?
Step 1 : Go to EasyStore Admin Panel > Customers > Select customers > Click Broadcast
📌: Make sure you have enabled the LINE/Facebook Messenger before sending out the broadcast message.
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/heimer-51_y3jlyx.png)
Step 2 : Once you have clicked Broadcast, it will direct you to broadcast message content editor > Click the 3 dots on the top right, you may select:
- Customer's first name (optional)
- Customer's last name (optional)
- Store Link (optional)
📌 Note : Broadcast message content supporting up to 150 characters
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-1_15mgrwp.png)
Step 3 : Click Broadcast X customers and the broadcast message will be sent to your selected customers
💡 Prioritise message delivery: Our system will now automatically select the most suitable channel broadcasting to your customers based on priority, maximizing the precision and reach of your messages.
📌 Note : Make sure you have enabled the LINE/Facebook Messenger before sending out the broadcast message.
Shopping App Push Notifications
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_ukusy8.png)
SMS Messsage
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_b3ubld.png)
2. Where to check EasyStore Token balance?
You can access and manage your EasyStore Token from EasyStore Admin Panel, kindly click on Settings > Billing
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/heimer-52_1kse3ws.png)
Free Monthly Token
Free Token provided and will be refreshed monthly.
💡Monthly Refresh Tokens:
Business Plan: 5,000 Tokens
Essential Plan: 5,000 Tokens
Growth Plan: 12,500 Tokens
Success Plan: 12,500 Tokens
Additional Token
Token you have purchased/top-up from EasyStore
💡If your EasyStore Token finished or insufficient, you may contact us at support@easystore.co for Token top up
3. Token top-up price range
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/token_119yzp7.jpg)
📌 Important Note : The additianl topped-up Token will not expire and will be carried forward if you do not utilize all of the topped-up Token within that particular month.
Updated on: 26/12/2023
Thank you!