Messages Broadcast
In this article:
1. About Messages Broadcast:
- Merchants could select customers to send out broadcast message from Admin Panel > Customers.
- Personalized broadcast message content
- For now, the supported channels for broadcast would be Shopping App, Email, SMS, Facebook Messenger, LINE & WhatsApp Business
- This feature is included in EasyStore ** Business, Essential , Growth and Success plan
New Addition: WhatsApp Business API Integration
- Merchants can seamlessly connect their WhatsApp number to EasyStore through Facebook authorization
- Sending and receiving messages directly in the EasyStore inbox
- Send broadcast message using WhatsApp business templates
- For detailed guidances, can refer to WhatsApp Inbox Management (Messages Inbox)
2. How to send out broadcast message?
Step 1 : Go to EasyStore Admin Panel > Customers > Select customers > Click Broadcast
Step 2 : Once you have clicked Broadcast, it will direct you to broadcast message content editor > Click the 3 dots on the top right, you may select:
- Customer's first name (optional)
- Customer's last name (optional)
- Store Link (optional)
Step 3 : Click Broadcast X customers and the broadcast message will be sent to your selected customers
Shopping App Push Notifications
SMS Messsage
3. How Tokens calculated?
- EasyStore Token will be consumed to broadcast message.
- Tokens needed per customer per message depends on the channel sent (refer table below).
- We will provide free Tokens for broadcast & the Tokens will be refreshed monthly.
Monthly Refresh Tokens
Business Plan | Essential Plan | Growth Plan | Success Plan |
---|---|---|---|
6,250 tokens | 6,250 tokens | 12,500 tokens | 25,000 tokens |
- If your EasyStore broadcast token has finished or insufficient, you may contact us at support@easystore.co for top up.
You can access and manage your EasyStore Token from EasyStore Admin Panel, kindly click on Settings > Manage Billing
Updated on: 11/07/2025
Thank you!