Articles on: Email Marketing and Customer Service

Contact Form


In this article:

  1. Setup Contact Form
  2. Important Notes


1. Setup Contact Form


With this Contact Form app, you can quickly create a functional "Contact Us" page for your online store. This allows your visitors or customers to get in touch with you directly through a simple contact form. Whether they have a question, feedback, or need assistance with a product or service, they can reach out to you effortlessly!


Step 1: **You can login into your EasyStore admin panel > click on Apps > Explore Apps > Search **Contact Form and install this app
****

Step 2 : Fill in the necessary information


  1. **Recipient Email **- Any submission of this contact form would be sent to this email.
  2. Background Colour - The background colour of the contact form which would be shown on your online store.
  3. Thank You Message - A short message/greetings right after they submitted the form.


**Step 3 : **Customize the form


  1. Title - The title of the contact form (for e.g., Contact Us, Feedback Form)
  2. Subtitle - Keep it short as it aim to engage users and encourage them to contact you.


Step 4 : Fill in other information for Top Content & Bottom Content (Optional).



Example on how it would look like on the Contact Form:



**Step 5: **Save your settings when you are done!


2. Important Notes


  1. It will create a new page on your store, goes by the name Contact Us. If you would like to rename the page, you can do so by going to Online Store > Navigations > Contact Us > Edit

  2. If it does not appear under Navigation, you can head over to Channels > Online Store > Navigation and Add New Navigation > Select Links and input it as below example:


Make sure the URL link is "https://" and the handle comes with "yourdomainname/a/contact-form" to prevent the contact us form is unable to connect


URL = https://
Handle = yourdomainname.com/a/contact-form


May refer to [ THIS ARTICLE ] for further detailed guidance.


  1. Contact Form supports Traditional Chinese (繁體中文) & Simplified Chinese (简体中文) language. To change the language, kindly refer to [ THIS ARTICLE ].


Contact Form setting page in EasyStore:


View of the created Contact Form in Online Store :


Updated on: 28/03/2025

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