Applicable to : Standard, Business, Essential, Growth, Success, Success Plus, Success Prime

In this article :

1. Introduction
2. Create WhatsApp order form
3. FAQ that you should know

1. Introduction

A WhatsApp Order Form is a shoppable, mobile-friendly product catalog that merchants can share as a single link inside WhatsApp conversations. Customers tap the link to open the catalog, browse the available products, and select what they want to buy. In EasyStore, merchants create and customize this order form directly from the Admin Panel : enabling the WhatsApp channel, selecting which products to include, adding a banner and description, and generating a shareable link. When a customer taps "Buy Now" in the catalog, they're redirected to the merchant's own online store to complete checkout. This turns everyday WhatsApp conversations into a straightforward sales channel, removing the need to manually list products or track orders back and forth in chat. This guide walks through creating a WhatsApp Order Form, sharing it with customers, and answering common questions about product order, language, currency, and stock status.

2. Create WhatsApp order form

Step 1 : Enable WhatsApp Order Form
Login to EasyStore's Admin Panel > Channels > Search for 'WhatsApp' > Enable WhatsApp

Step 2 : Fill in the display name and mobile number

Step 3 : Proceed to create the order form. Insert a title and select the data you want to collect from the customer

Step 4 : Add banner image(s) and description (optional)

Step 5 : Choose the products for your form

Step 6 : Save and copy your order form link

Step 7 : Share the link. Customers can shop directly in the form and tap "Buy Now" to place their order

Here's a tutorial video on how to create a WhatsApp Order Form in less than 5 minutes :

3. FAQ that you should know

Q1 : Can I adjust the product sequence shown in my order form?

The product sequence in the WhatsApp Order Form follows the date each product was published to the online store. The earliest published product appears at the top.

Q2 : Can customers change the language of the order form?

Customers can select their preferred language to shop in the WhatsApp Order Form. The supported languages are English, Simplified Mandarin, Traditional Mandarin, Thai and Bahasa Melayu.

Q3 : Can customers buy in different currencies?

Yes, customers can buy in the currencies set in Settings > Currencies. Refer to this guide to add currencies to your store.

Q4 : What happens if a product is sold out?

If a product is sold out or out of stock, the order form will show a "Sold Out" status for that product (as shown in the image below), and customers will not be able to click it to place an order.

Updated on: 30/07/2026