Manage System Notifications

1. Introduction

System Notifications are essential updates that keep customers informed about actions they need to know or respond to, such as order and payment status updates, shipping schedules, and account access. These messages ensure smooth transactions and build trust by delivering timely, accurate information.

This guide shows you how to manage notifications, including how to customize your email templates (like changing your logo) and how different messaging channels send updates to you and your customers.

2. View and Edit Messages

2.1 Go to Settings > Notifications, you will see the list of notifications that system can auto send for you via email.

2.2 Each notification can be enabled or disabled individually.

2.3 To check their content, edit the notifications.

2.4 For notifications that support Multi-channel, template for Email and Messaging Apps can be customized separately.

Email content — sent via email
Messaging content — sent via messaging channels like WhatsApp, Messenger, LINE and Shopping App

⚠️ Avoid editing codes or variables, it may cause errors in the result. In case it happens, you may reset the templates.

3. Connect Messaging Channels

Notifications with Multi-channel label can be sent to customers via messaging channels like WhatsApp, Messenger etc. in addition to email.

Follow steps below to set up:

3.1 Connect the messaging channels following this guide.

Here are the latest messaging channels supported:

Shopping App (mobile push notification)
WhatsApp
Messenger
LINE
SMS
Email

No setup needed for SMS and email channel.

3.2 Turn on Enable Notification for Messaging Channels in Settings > Notifications.

4. At which channel will customers receive my message?

📌 Note:

Only channels that connected in step 3.1 above can be used to send message.
A channel is available only if the customer's channel account is found (e.g. signed up using LINE or Facebook account, mobile number is on WhatsApp etc.)

By default, customers will receive your notifications on email (if provided). For notifications with Multi-channel label, if you have turned on Enable Notification for Messaging Channels as in step 3.2 above, customers will also receive the message via the FIRST connected and available channel in the following sequence:

Shopping App (mobile push notification) > LINE > Messenger > WhatsApp > SMS

📌 Tokens is used to send notification messages. Check the rates here.

5. Customize Email

Email Template Layout

5.1 Email Template Layout is the format that will apply for all emails sent, including engagement messages. To customize it, edit Email Template Layout.

5.2 To update logo in email, click the logo image and select the new logo image from your local file to update > Save.

Turn off EasyStore watermark

By default, "Powered by EasyStore" watermark is shown at the bottom of all email notifications.

5.3 It can be turned off using EasyStore watermark setting.

📌 Supported in Business, Growth plan and above.

Update image in Payment Notification email

5.4 By default, there's an image in Payment Notification, you can update it by clicking the image > click dustbin icon to Remove it. Then, click Image icon > select the new image from your local file to add.

💡 Tips: This area of each notification can be your advertisement space. 😎

Add recipients for Order Notification email

5.5 If you’d like to inform more parties about receiving a new order, you may cc to more emails (separate emails by comma ",").

Updated on: 23/04/2026

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