Customise Email Templates
Step 1: Log in to EasyStore’s admin panel > setting > templates
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/untitled-design-75_1y4ylo9.jpg)
Step 2: Select the email template that you want to customize
💡Click the pencil icon to edit
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/untitled-design-76_1m7ycg9.jpg)
1. Email layout
(a) Email Template Layout
Customize your email layout design
(b) EasyStore watermark
Enable or disable the "Powered by EasyStore” watermark at the bottom
📌The option to disable watermark only available for Business plan users and above
2. Order email
(a) Order Confirmation Email
You can set it as enabled or disabled
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1k1d7yx.png)
(b) Order Notification Email
May use include CC to include other receipient
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_2lqys1.png)
(c) Order Invoice Email
You can set it as enabled or disabled
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1bafysm.png)
(d) Payment Notification Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1gokct3.png)
(e) Order Refund Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_bvdx1a.png)
(f) Order Cancelled Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1bc79sa.png)
(g) Abandoned Order Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1thabto.png)
(h) Payment Reminder Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_xckrxe.png)
3. Customers account
(a) Customer Account Invite Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1ojps3b.png)
(b) Customer Account Welcome Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_5ng8be.png)
(c) Customer Account Password Reset Information Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1gn52hl.png)
(d) Customer Account Password Reset Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1g76jcm.png)
4. Shipping and fulfillment update
(a) Packing Slip Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_a1bwug.png)
(b) Order Fulfillment Confirmation Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1mnda99.png)
(c) Order Fulfillment Update Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_i6u6lp.png)
5. Points & Membership (💡Available in Business plan and above)
(a) Membership Upgraded Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1fg7iul.png)
(b) Membership Renewed Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_n346wa.png)
(c) Membership Downgraded Email
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/image_1ty5nir.png)
Step 3: Save the changes
Updated on: 26/09/2023
Thank you!