e-Invoice Integration

1. Introduction

e-Invoice is a digital version of an invoice, replacing paper or electronic documents like invoices, credit notes, and debit notes. It contains the same essential details as traditional invoices, such as:

Supplier/Business and Buyer Information
Product descriptions, quantity, and price (excluding tax)
Tax and total amount

The e-Invoice helps record transaction data for daily business operations, allowing businesses to validate and store transactions in near real-time for both B2B (Business-to-Business) and B2C (Business-to-Consumer) transactions.

EasyStore has a direct integration with MyInvois app, making it easy for our merchants to submit e-Invoices and for customers to request them. This helps streamline the invoicing process and ensures compliance with Malaysia's digital tax requirements. To kickstart, you can login into your EasyStore admin panel and install this App - e-Invoice Malaysia.

2. Register MyInvois Account

Right after you have installed e-Invoice Malaysia app, you need to register a MyInvois Account.

If you already have MyInvois account, you can skip the steps below.

Step 1 : Go to https://mytax.hasil.gov.my/ and login by selecting the “User Identification Type” and enter your identification number.

Step 2: Go to MyInvois and complete the setup process

3. Setup Intermediary System

Step 1: Access the Taxpayer Profile

On the top-right hand side of the MyInvois Portal, select the profile dropdown, then select View Taxpayer profile. This step grants you access to view the taxpayer's profile information.

Step 2: View Intermediary Information

Scroll down on the Taxpayer Profile page and click on the Intermediary tab under Representatives to view the Intermediary Representatives.

Click on Add Intermediaries tab to view the respective Intermediary information.

Step 3: Add Intermediary

Click on Add Intermediary and insert EasyStore's TIN, BRN and Name in the respective data fields as below:

TIN (Tax Identification Number) : C22494172000
BRN (Business Registration Number) : 201201036069
Name : EasyStore Commerce Sdn. Bhd.

Next, click on search icon to validate TIN, BRN and Name.
Note: TIN and BRN should be correct.

Click on Continue to modify the fields.

Modify the "Representation From" date to today and remain "Representation To" dates to empty.

Enable all the permission.

Click on Add Intermediary button to Add a Intermediary.

Once Intermediary is added you will be redirected to Search TaxPayer Page with success message > Click on an intermediaries tab to view the respective Intermediary information you have added and that's how you have added intermediary successfully!

4. e-Invoice Settings in EasyStore

📌 Important Note: Before proceeding with the e-Invoice integration, please update your tax information for compliance. May refer to [ THIS ARTICLE ] for more information.

Right after you have connected with EasyStore as Intermediary, next kindly fill in the business registration information such as:

Industry (MSIC Code)
Tax Identification Number (TIN)
Phone Number
Email Address
Business Type
Business Registration Number (BRN)
Business Registration Name (the one you registered for SSM)
Business Address

Click Save to allow system capture the information.

Up next, click Verify.

5. E-Invoice Automation

There would be a few settings that you can look up to:

Collect Customer Tax Information

Customers would be able to see this section on each checkout section for (Online Store, POS, Shopping) App. They can tick the box, allowing them to input their details. For those industry that is applicable for tax relief such as:

sports equipment
electronic gadgets
education
medical related

We would suggest to enable this option to allow customers to request an e-invoice for their personal tax relief.

From admin panel, you would be able to see customers' e-Invoice tax information too!

Auto Submit e-Invoice to LHDN

This automation would require you to fill in these information:

Business Information
Business Address

Once customers checkout and proceed with the payment successfully, system will auto submit e-invoice to LHDN.

Upon request, customers will receive the e-invoice email consisting of the QR Code once it has been successfully issued within 24 - 48 hours. Once they scanned it, it would bring them to their LHDN portal to pre-saved their e-invoices for references.

With this automation, the system would also automatically submit consolidated e-invoice to LHDN at the beginning of each month, no more struggling with manual submission.

But, what if buyer didn’t request for the e-invoice?

Our system will consolidate sales that didn’t request for e-invoice and submit to MyInvois API within the 7 days of next month. In this case, customer will not received/notified anything about the e-invoice submission. Customers can only request for e-invoice within the transaction month.

Additional Information

Customer Notifications

SMS: Previously available, but now paused due to government restrictions on including URLs in SMS messages.
Email: Sent to the customer's primary email address provided.

LHDN will send notification to the taxpayer's registered email address.

Handling Order Changes In Consolidated e-Invoice process

If orders canceled or refunded before e-Invoice submission are excluded from the e-Invoice process.
If orders canceled or refunded after e-Invoice submission, system will issue credit note.

Handling Order Changes In Single e-Invoice process

If orders canceled or refunded before e-Invoice submission are excluded from the e-Invoice process.
If orders canceled or refunded within 72 hours after e-Invoice submission, system will cancel the e-Invoice.
If orders canceled or refunded after 72 hours after e-Invoice submission, system will issue credit note.

Updated on: 18/04/2025

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