📌Reminder: If you have more than 1 inventory location, you should get started with Multi-Location Inventory.

In this article:

Introduction
Add pickup location

1. Introduction

Offering in-store pickup is a convenient way to let your customers place orders online and collect them at physical location, this helps improve customers’ shopping experience. This guide will walk you through the steps to add and manage pickup locations for your store.

2. Add pickup location

2.1 Go to EasyStore admin panel > Settings > Locations > Add location.


2.2 Fill in the location details.

Location name
Address
Phone and email


2.3 Decide whether to show the location and business hours on website. This helps bring customers to your physical store.


Locations page on website:


2.4 Turn on pick up toggle button.


2.5 Select payment method allowed for pick up orders:

Standard pickup - All enabled payment methods at Settings > Payments, except COD
COD only. Set min & max order amount that allowed to pick up, if any limitation.


2.6 Set pickup service fee. If no, leave 0.


2.7 Set pickup date & time.

Allow customer to choose pick up date & time

Set dates not available for pickup service, if any.
Set pickup cut-off days

💡Tips: Pickup cut-off days inclusive of order date. For example, if pickup cut-off days is 3, customers who place order on 1st can only select pickup date on 3rd or after.


Result at checkout page:

Show customer pickup instruction only

This option does not allow customers to choose their preferred pickup date & time. They will learn about pickup arrangement based on your pickup instruction.

You can choose from ready template


Or customize your own pickup instruction


Result at checkout page:

Updated on: 18/06/2025