In this article

Introduction
Checklist
FAQ that you should know

1. Introduction

Are you using the right way to run your business on WhatsApp?
Are you spending a lot of time to gather orders from your customers on WhatsApp?
It’s time to turn your WhatsApp conversation into sales by accepting orders directly through the order form.

2. Checklist

Enable WhatsApp Order Form

Fill in display name and mobile number

Proceed to create order form

Insert title and choose the products for your form

Select the data that you want to collect from customer

Save and get your order link

Start to share the link to your customers around!

Step 1 : Enable WhatsApp Order Form

Login to EasyStore's Admin Panel > Channels > Search for 'WhatsApp' > Enable WhatsApp



Step 2 : Fill in the display name and mobile number



Step 3 : Proceed to create order form

Step 4 : Insert title and choose the products for your form

Step 5 : Select the data that you want to collect from customer



Step 6 : Save and copy your order link



Step 7 : Start to share the link with your customers around!

Here would be a tutorial video on how to create a Whatsapp Order Form in less than 5 minutes:

3. FAQ that you should know

Q1 : Can I adjust the product sequence showing in my order form?

The product sequence for WhatsApp Order Form is based on when is the product is published to the online website. The earliest created product will always be shown on top.

Q2 : Can I change the language of the order forms?

Customers are able to select the preferred language to shop for WhatsApp Order Form and the support languages are English, Simplified Mandarin, Traditional Mandarin & Thai.

Q3 : What happens if my product(s) is/are sold out? [New Enhancement]

If product(s) is/are sold out/out of stock, the order form will be showing a status " Sold Out" for the product (as shown in the image below) and customers will not be able to to click it and place an order for a sold out product.

Updated on: 22/09/2023