WhatsApp Order Form - Shortlink Checkout
In this article :
FAQ about Shortlink Checkout
Shortlink Checkout is created to allow merchants who would like to use order form to receive orders such as:
Whatsapp Order Form
LINE Order Form
WeChat Order Form
Telegram Order Form
2. Shortlink Checkout
If you are new to our Shortlink Checkout, you may check out the old version of our Shortlink Checkout below for a better understanding on the differences with our NEW Shortlink Checkout.
OLD version :
Only supports [manual payment methods](/en/article/set-up-payment-method-z3scd5/) & manual shipping method. Merchants will have to fill in the payment instructions and customers will have to upload attachment/receipt after the order has successfully placed via the order form.
Customers can directly click on the "*Place Order Now**" button to place an order, customer does not need to enter the following information :
- Shipping or Billing address
- Choose logistics method
- Choose payment method
Merchants will receive order forms' orders as an "unpaid order". Then, merchants will have to manually mark the order as "Paid" once merchants have received attachment/receipts from customers.
NEW version :
As compared to the old version, Shortlink Checkout now supports Payment Gateways and integrated Shipping/Pickup options.
Thus, merchants can now provide more Payment & Shipping options for your customers to select; be it manual methods or 3rd-party integrations.
💡 Tips 1 : If you wish to use Payment Gateways as your payment methods for customers to purchase through your order form, make sure you have enabled and integrated your selected Payment Gateway in your EasyStore Admin.
Here are the list of Payment Gateways available to be integrated :
and more! Explore now
💡 Tips 2 : Same goes to your Shipping setups. If you wish to use Shipping Apps for delivery, make sure you have enabled and integrated your selected Shipping apps in your EasyStore Admin.
Here are the list of Shipping Apps available to be integrated :
and more! [Explore now](https://www.easystore.co/en-my/apps/browse/orders-and-shipping)
Here's an example of EasyParcel integration.
💡 Tips : Once done with the settings, here is what your customers will be seeing when they are trying to place an order from your Order Form.
Customers will be able to pay using Payment Gateways.
Customers will be able to select 3rd party shipping apps for delivery.
3. FAQ about Shortlink Checkout
Q : What is the difference between Shortlink Checkout & Normal Checkout ?
There isn't much differences between the 2 types of checkout.
Customers will be led to Shortlink Checkout if merchants enabled Order Form Sales Channel(s) and did not enable Online Store Sales Channel.
If merchants enabled Online Store Sales Channel, the main differences are:
Cart / Checkout
- This will appear in the Normal Checkout page where customers may click "Cart" to view their Cart again.
Already have an account ? Log In.
- This will appear for customers to "Log In" into their account in the Online Store.
- Customers will be able to refer to the merchant's Online Store's terms of service & policies.
Q : What if merchant does not provide any payment methods?
Customers can still be able to place order without choosing payment method. All they have to do is to provide the following information in the checkout page.
Q: What if merchant does not provide any delivery methods?
Customers can still be able to place order without choosing the delivery method. All they have to do is to provide the following information in the checkout page.
Q : What if merchant does not provide any delivery methods and payment methods?
Customers can still be able to place order by providing the following information:
Q : What will happen if customers would like to place an order of a product which is "Out of Stock" / "Unpublished" ?
Customers will see "**a pop-up dialog"** to notify that the selected item(s) is/are unpurchaseable.
Customers will be redirected to checkout fail page if all of the selected items are unpurchaseable.
Updated on: 22/09/2023