Send Browse Abandonment Email
In this article:
Create email profile
Create Browse Abandonment Email
Create Browse Abandonment Flow
![](https://storage.crisp.chat/users/helpdesk/website/7ff19eb1371d2400/cb83883e-342f-4cf9-9fe0-2c50f0_mz9a1.png)
Before you start:
Make sure you have installed OnVoard app in your EasyStore
Must connect your EasyStore account with OnVoard. Don't know how to connect? Click here
Make sure you have a registered account with OnVoard. If you do not have a OnVoard account yet, click here to register
For OnVoard pricing and plans, kindly refer to this page here
1. Create Email Profile
Step 1: Click Emails > Email Profiles > Add a Email Profile
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/untitled-design-77_vgl4l7.jpg)
Step 2: Fill in the details > Save. You will receive a verification email to ensure that you have access to the added email address.
![](https://storage.crisp.chat/users/helpdesk/website/cae0a3ca0230a000/806520b8-c64d-47d9-a1ac-b154a5_14mck6y.png)
📌 Note: Email must not be from free email providers. Only add emails from domains you control.
Step 3: Once email is created, copy down the email ID which will be used later inflow.
2. Create Browse Abandonment Email
Step 1: Click Email > Manage emails > Add email > Select '**Cart Abandonment (Multiple Products)**' template
Cart Abandonment (Single Product) if you'd like to recommend single product
Cart Abandonment (Multiple Products) if you'd like to recommend multiple products
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/untitled-design-78_igqdur.jpg)
Step 2: Click Next and it will proceed you to the editor page
Step 3: Click Settings button on top > Scroll down at the Resources side and you will see '**Available Resources**' > Add resources > Select 3 resources stated below:
Product
EasyStore Product
EasyStore Product Viewed
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-1_1qqt8x8.jpg)
Step 4: Click Content > Click Items in your cart > Select '**Query Resources Records**' on your left side. Proceed with Config > Resources > Select EasyStore Product Viewed > Submit
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-3_1rwmbww.jpg)
Step 5: Scroll down to '**Query Resource Record** > Click 'Where' > Select 'Contact Email' > Click 'Select predicate' and select 'equals'
Step 6: Paste the email ID you have created earlier
Step 7: Select Activity Datetime [High to Low]
Step 8: Turn on Exclude Past Purchases > Submit
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-4_2cwn4g.jpg)
3. Create Browse Abandonment Flow
Step 1: Go to Flows > Playbooks > select Browse Abandonment playbook for EasyStore
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-5_aywjrw.jpg)
Step 2: Scroll down and select Filter > Scroll to bottom of Logic on the right side > Look for Email Delivered (OnVoard) > Paste email ID
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-6_i20n60.jpg)
Step 3: Select Send Email > Go to Properties on the right side > Select email > Browse Abandonment > Submit
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-7_dsuer5.jpg)
Now OnVoard will automatically recover and send abandonment checkout emails to your customers! If you need more help, you may contact support@onvoard.com
Updated on: 26/09/2023
Thank you!