Send Checkout Abandonment Email
In this article:
Create email profile
Create Checkout Abandonment Email
Create Checkout Abandonment Flow
Disable Abandoned Checkout Recovery in EasyStore
![](https://storage.crisp.chat/users/helpdesk/website/2c7dff5fe26f4c00/03c4d843-a3c9-4386-b791-7ba002_rxn12l.png)
Before you start:
Make sure you have installed OnVoard app in your EasyStore
Must connect your EasyStore account with OnVoard. Don't know how to connect? Click here
Make sure you have a registered account with OnVoard. If you do not have a OnVoard account yet, click here to register
For OnVoard pricing and plans, kindly refer to this page here
1. Create Email Profile
Step 1: Click Emails > Email Profiles > Add Email Profile
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/untitled-design-77_ch45cu.jpg)
Step 2: Fill in the details > Save. You will receive a verification email to ensure that you have access to the added email address.
![](https://storage.crisp.chat/users/helpdesk/website/67e48520e34fc80/f984994b-a179-4626-890b-fd152c_1fv109a.png)
📌 Note: Email must not be from free email providers. Only add emails from domains you control.
2. Create Checkout Abandonment Email
Step 1: Click Email > Add email > Select 'Checkout Abandonment' template > Next
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-16_1bj03ce.jpg)
Step 2: Click Setting button on top > Scroll down Resources side and you will see 'Available Resources' > Add resources > Select 'EasyStore Checkout Started'
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-17_1cthpi7.jpg)
Step 3: Click Content button > Click Items in your cart > Select 'Resource Property' on your left side.
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-18_1jcjgx4.jpg)
Step 4: Config > Resources > Select EasyStore Checkout Started > Submit
3. Create Checkout Abandonment Flow
Step 1: Go to Flows > Playbooks > Select Checkout Abandonment playbook for EasyStore
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-19_101e4fa.jpg)
Step 2: Select Send Email. Go to Properties on the right side > Select value > Checkout Abandonment > Submit
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-21_t88vmz.jpg)
4. Disable Abandoned Checkout Recovery in EasyStore
If you are using OnVoard to send checkout abandonment emails, you will need to disable the option in EasyStore.
Go to EasyStore Admin Page > Settings > Checkout > Scroll down and disabled Automated cart recovery > Save
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/3-22_lblb6f.jpg)
Now OnVoard will automatically recover and send abandonment checkout emails to your customers! If you need more help, you may contact support@onvoard.com
Updated on: 26/09/2023
Thank you!