In this article:

Introduction
Set up shipping profiles
How shipping apps work with shipping profiles?
Order with mixed profiles or out of zone item(s)

1. Introduction

What is Shipping Profile?

A Shipping Profile lets you group products based on their shipping zones, methods, or rates.

How Shipping Profile helps?

It allows you to customize shipping for products based on their shipping zones, methods, or rates.

When should you use a Shipping Profile?

Some use cases include:
Products that only ship to certain areas
Products that require different shipping methods or rates than others

2. Set up shipping profiles

2.1 Log in to your EasyStore admin panel > Settings > Shipping & Pickup > Add shipping profile.


2.2 Name the profile and select its shipping condition.

💡 You can create multiple profiles of the same condition.


2.3 Add products that belong to this profile, you can also come back to add later.

📌 Each product can only be added into one shipping profile.


2.4 Once done add products, click Save.


2.5 Shipping profile has been created successfully. You may click Add zone to continue customize its shipping zones, methods and rates. Follow steps 2-3 of this guide to complete the setup of each profile.


2.6 A completed shipping profile with product, shipping zone and method.

3. How shipping apps work with shipping profiles?

Currently only EasyParcel and Ninja Van apps support selected shipping profiles as below:

EasyParcel - 'General' profile only
Ninja Van General Account - 'General' profile only
Ninja Van Cold Chain Service Account - 'Frozen' and 'Chilled' profiles

4. Order with mixed profiles or out of zone item(s)

4.1 There are possibilites where one order contains products from different shipping profiles. In such cases system will charge Combined shipping which is the total of shipping charges from each profile.


Example: If order contains 2 products:

Product A from ‘General’ shipping profile that charges RM5 flat rate per order
Product B from ‘Fragile’ shipping profile that charges RM25 flat rate per order

The shipping charge for this order at checkout page would be RM5 + RM25 = RM30 — 'Combined shipping'.


4.2 If order contains item(s) that do not ship to customer's area, system will prompt reminder for customer to remove the item(s) from cart.






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Updated on: 19/05/2025