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Introduction of Facebook Messenger

1. Reasons to Make Your Presence on Facebook Messenger

Since its creation, Facebook has ruled the world of social media where it has become the largest social media platform in the world, expected to grow to 2.4 billion Messenger users by 2021.

You definitely would not want to miss this opportunity to gain brand awareness among potential new customers here. You can reach them from your storefront by connecting your own Facebook Messenger at your EasyStore's Admin Panel.

2. Introduction of Facebook Messenger

EasyStore's Facebook Messenger allows you to create a menu or chatbot which auto-replies customers' first-level inquiries. This simplifies their buying decision process. Order confirmation can be sent through email or Facebook messenger too.

3. Checklist - Enable Facebook Messenger

Checklist

Enable Facebook Messenger
Customize 'Customer chat'
Customize 'Get started' message
Customize 'Customer updates' confirmation message

4. Order Attachment

Want to notify your customers of their orders' details and update them? Well, this order attachment feature would help! But how to utilize & trigger this feature?

Here would be a few things that need to be done:

First, you need to connect your EasyStore to your Facebook Page
Second, you need to enable the Messenger channel and edit the message on Customers Updates

Order attachment/details will be included in the Messenger confirmation message as the images are attached below.
Customers can click on the order number to view their order details.

Once customers have successfully placed an order, they may click on the Keep Me Updated button to get the latest notification of their orders.

If you wish to use the features above, kindly refer to the related articles below to connect your store with Facebook now!

Connecting with Facebook - Part 1 ( Setup guide )

Connecting with Facebook ( Part 2: Features )

Updated on: 16/11/2023

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