Manage System Notifications

1. Introduction

System Notifications are essential updates that keep customers informed about actions they need to know or respond to, such as order and payment status updates, shipping schedules, and account access. These messages ensure smooth transactions and build trust by delivering timely, accurate information.

This guide shows you how to manage notifications, including how to customize your email templates (like changing your logo) and how different messaging channels send updates to you and your customers.

2. Update logo in email template

2.1 Email template is the format of all emails sent. To customize its layout, go to Settings > Notifications > edit Email Template Layout.

📌 This setting applies for Engagement email messages too.

2.2 Click the logo image and select the new logo image from your local file to update > Save.

2.3 Except for logo, you can also update the image in Payment Notification.

Click the image > click dustbin icon to Remove it. Then, click Image icon > select the new image from your local file to add.

💡 Tips: This area of each notification can be your advertisement space. 😎

3. Turn off EasyStore watermark

3.1 By default, "Powered by EasyStore" watermark is shown at the bottom of all email notifications.

3.2 It can be turned off using EasyStore watermark setting.

📌 Supported in Business, Essential and Growth plan.

4. About Messaging Channels

4.1 Except for email, you can also let customers receive messages via messaging channels like WhatsApp, Messenger, LINE and Shopping App.

4.2 If turned on, except email, system will also send the notifications that having Multi-channel label through messaging channels.

📌 Things to take note:

Make sure you have added the channels at Messages > Messaging channels, follow this guide.
Message will be sent via email and 1 connected channel follow priority: Shopping App > LINE > Messenger > WhatsApp > SMS.
Tokens will be used to send via messaging channels. Check the tokens needed per message here.

4.3 Message template for Email and Messaging Apps can be customized separately.

⚠️ Avoid editing codes or variables, it may cause errors in the result. In case it happens, you may reset the templates.

5. Notification-specific setting

There are some settings that are applicable to specific notification only:

Order Notification

5.1 If you’d like to inform more parties about receiving a new order, you may cc to more emails (separate emails by comma ",").

Order Invoice

5.2 Notification for order invoice can be enabled/disabled.

Updated on: 10/02/2026

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