In this article :
What is Shipping Profile?
Shipping Profile Settings
Print Packing Slip [ New Enhancement ]
FAQ that you should know

1. What is Shipping Profile?

Shipping Profile allows you to set different shipping rates for different products according to the products' shipping condition. With Shipping Profile, you can now set higher rates for product(s) with higher shipping cost as well as ships different product(s) to different areas.

2. Shipping Profile Settings

Step 1 : Go to EasyStore Admin Panel > Settings > Shippings



Step 2 : In Shipping settings page > select "New Shipping Profile"



Step 3 : Insert the Shipping Profile Name.



Step 4 : Then, select a relevant shipping condition to "label" the product(s) under this Shipping Profile.

Shipping condition (label) available for selection:
General
Fragile
Chilled
Frozen



Step 5 : Click "Add product" > "Tick" to select the product(s) that will be under the selected shipping condition (label) > Click "Confirm" to add.





💡**Tips:** Once clicked "**Confirm**", here you will see the list of product(s) added to be under the selected Shipping Condition (label) in this Shipping Profile.



💡**Tips:** Click " Add Product" if you wish to add more product(s) under the same Shipping Condition (label) in this Shipping Profile.



Step 6 : Click "Save" on the top right to save the Shipping Profile Settings.



💡**Tips:** Once clicked " Save",

There will be a _pop-up message_ to proceed to the next steps "Add Shipping Zone"
OR
You may choose "**Save and Back** " and do the Shipping Zone settings for this Shipping Profile later.



Step 7 : If chose to proceed with the process, click on "Add Zone" and you will see the "Add Shipping Zone" setting page.



Step 8 : Name the Shipping Zone.



Step 9 : Then, select the country the zone belongs to.



Step 10 : Once a country is selected, you will be prompted to further select
the sub-region(s) ( either by Zip Codes OR States ).



💡 Tips:
ONE Zip Code can be used in MULTIPLE Shipping Zones. You can get your zip codes here
However, ONE State can only be used in ONE Shipping Zone.

If select "by Zip Codes" :

Type in zip code - Define your zone by manually inserting zip codes.



If select "by Sub-regions" :

Select from list - Define your zone by selecting from the list of states.



Step 11 : Once done setting up for the zones, next is to "**Add Shipping Method"**
( How are you going to define your Shipping Rates ($) ? )



💡 Tips: _Select your Shipping Method_ and _fill in the settings_ for this shipping method. You may refer to the links below for the _detailed setting guide_ for each shipping method :

Shipping Methods (Based on weight)

Shipping methods (Based on item quantity)

Shipping methods (Flat rate per item)

Shipping methods (Flat rate per order)

Step 12 : Set up Shipping rates based on package size ( Weight and dimensions ) (optional)



Step 13 : When you are done with the settings for Shipping Zones & Shipping Methods > click "Save".



💡 Tips: Once clicked _"Save"_, you will be able to see your _newly created Shipping Profile on the Shipping settings page._



💡 Tips:
You may click "Edit Profile " to edit the Shipping Profile settings "
OR
Click "Edit" to make changes to the created Shipping Zones & Shipping Methods.
OR
Click "Add shipping zone" to add more zones for that specific Shipping Profile.



3. Print Packing Slip [ New Enhancement ]

Once you've successfully setup your Shipping Profile, all the details would appear at your packing slip as well. Meaning that you and your customer can also cross check the details through packing slip.

To print out packing slip, you can go to EasyStore Admin Panel > Order > select the Order > click Packing slip and your packing slip should appear as detail as in this image below:



4. FAQ that you should know

Q : Which EasyStore's Plan includes Shipping Profile feature?

Shipping Profile feature is available for EasyStore's Business Plan ONLY.

More features are waiting for you in Business Plan.

EXPLORE NOW

Q : How many profile can a product belongs to?

Each product can only belong to ONE shipping profile.

For example:

If Product A (Ice-cream) is added to be under the Shipping Profile of "Chilled"; Therefore, Product A (Ice-cream) will not be able to be added in the other Shipping Profiles ( e.g. General, Fragile, Frozen ).

Q : Can logistic apps support Shipping Profile ?

Yes. However, as for now only the following logistic apps will be able to support Shipping Profiles.

EasyParcel Malaysia - Supports Shipping Profile with "General" Shipping Condition.

Ninja Van Malaysia - Supports Shipping Profile with "General" Shipping Condition.

ECPay - Support Shipping Profile with "General" , "Chilled" & "Frozen" Conditions.

Please refer to the image below for a clearer info:



Q : How the Shipping Rates are calculated during Checkout?

There are 3 scenarios to refer to :

1. SCENARIO 1 : If the orders appears to have products with Mixed Profiles.

For example :

Customer is going to purchase 2 product(s) that are from 2 different Shipping Profiles.

- Product A from "General" Shipping Profile.
- Product B from " Fragile" Shipping Profile.

Thus, this means that there are 2 different Shipping Rates ($) :

- Product A from "General" Shipping Profile using "Flat rate per order" (Shipping Method) with the Shipping rate ($) of RM 5.00.

- Product B from " Fragile" Shipping Profile using "Flat rate per order" (Shipping Method) with the Shipping rate ($) of RM 25.00.

Thus, when your customer reach the Checkout page, he/she will be seeing this:

Combined Shipping : RM 5.00 + RM 25.00 = RM 30.00



2. SCENARIO 2 : If the orders appears to have products from the Same Profile.

For example :

Customer is going to purchase product(s) that are from same Shipping Profiles.

Thus, when your customer reach the Checkout page, he/she will be seeing this:



3. SCENARIO 3 : As mentioned that EasyParcel Malaysia & Ninja Van Malaysia are the only current logistic apps that support Shipping Profile. Therefore, for EasyParcel Malaysia & Ninja Van Malaysia , the shipping rates will be shown during checkout if the cart only contains "General" Shipping Profile (condition).



Q : What if customer is trying to purchase a product which is out of my shipping zone?

For example :

Customer wants to purchase Product A and he/she is from Kuala Lumpur, Malaysia. But as the merchant, you did not set Kuala Lumpur, Malaysia as the available shipping zone for Product A.

So, here is what your customer will see when he/she is trying to checkout.



There will be a pop-up message to notify your customer that the " Item(s) in your cart can't be shipped to your location".

Thus, what your customer can do is to click _"Remove item from cart"_ to proceed the checkout process without the Product A.





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