About Messages Broadcast:

Merchant could select customers to send out broadcast message from Admin Panel > Customers.
Personalized broadcast message content
For now, the supported channels for broadcast would be Shopping App, Email, SMS, Facebook Messenger, LINE & WhatsApp Business
This feature is included in EasyStore Business , Growth and Success plan
EasyStore Token will be consumed to broadcast message
We will provide free Tokens for broadcast & the Tokens will be refreshed monthly.

💡 Monthly Refresh Tokens:
Business Plan: 5,000 Tokens
Essential Plan: 5,000 Tokens
Growth Plan: 12,500 Tokens
Success Plan: 12,500 Tokens

New Addition: WhatsApp Business API Integration

- Merchants can seamlessly connect their WhatsApp number to EasyStore through Facebook authorization
- Sending and receiving messages directly in the EasyStore inbox
- Send broadcast message using WhatsApp business templates
- For detailed guidances, can refer to WhatsApp Inbox Management (Messages Inbox)

In this article:
How to send out broadcast message?
Where to check my EasyStore Token?
Token top-up price range

1. How to send out broadcast message?

Step 1 : Go to EasyStore Admin Panel > Customers > Select customers > Click Broadcast

📌: Make sure you have enabled the LINE/Facebook Messenger before sending out the broadcast message.



Step 2 : Once you have clicked Broadcast, it will direct you to broadcast message content editor > Click the 3 dots on the top right, you may select:

- Customer's first name (optional)
- Customer's last name (optional)
- Store Link (optional)

📌 Note : Broadcast message content supporting up to 150 characters



Step 3 : Click Broadcast X customers and the broadcast message will be sent to your selected customers

💡 Prioritise message delivery: Our system will now automatically select the most suitable channel broadcasting to your customers based on priority, maximizing the precision and reach of your messages.

📌 Note : Make sure you have enabled the LINE/Facebook Messenger before sending out the broadcast message.

Shopping App Push Notifications


SMS Messsage

2. Where to check EasyStore Token balance?

You can access and manage your EasyStore Token from EasyStore Admin Panel, kindly click on Settings > Billing



Free Monthly Token
Free Token provided and will be refreshed monthly.

💡Monthly Refresh Tokens:
Business Plan: 5,000 Tokens
Essential Plan: 5,000 Tokens
Growth Plan: 12,500 Tokens
Success Plan: 12,500 Tokens


Additional Token
Token you have purchased/top-up from EasyStore

💡If your EasyStore Token finished or insufficient, you may contact us at support@easystore.co for Token top up

3. Token top-up price range

📌 Important Note : The additianl topped-up Token will not expire and will be carried forward if you do not utilize all of the topped-up Token within that particular month.

Updated on: 26/12/2023