Setup free shipping

1. Free shipping for individual product

Step 1 : Login EasyStore Admin Panel > Products > Select the product you want to edit.

Example:

Step 2: Scroll to the Shipping section, select This product is free shipping, and click Save

Example A: How Free Shipping Works

Emma purchased Product A (free shipping) and Product B (standard shipping) from your store.

Store's Shipping Rate:
Based on item quantity: RM 8 per item
Product A: Free shipping ✅
Product B: Standard shipping fee applies 🚚

Instead of paying RM 16 (RM 8 per item for two products), Emma will only pay RM 8, as Product A is exempt from shipping charges.

Example B: How Free Shipping Affects Weight-Based Rates

Emma purchased Product A, Product B, and Product C (free shipping) from your store.

Store's Shipping Rate:

First 10 kg: RM 10
Each additional 1 kg: RM 5

Product Weights:

Product A: 4 kg
Product B: 4 kg
Product C: 4 kg (Free shipping) ✅

Total weight before free shipping: 12 kg
Total weight charged: 8 kg (since Product C is excluded)

Instead of paying RM 20 (for 12 kg), Emma will only pay RM 10, as Product C’s weight is not included in the shipping calculation.

Example C: Free Shipping Applied to Specific Products

Emma purchased Product A and Product B from your store.

Product A – Free Shipping ✅ (Cute White Top + Ripped Shorts)
Product B – Normal Shipping Fee (Pastel Highlighter (10 in a set))

Since Product A qualifies for free shipping, only Product B will be charged for shipping fees.

2. Free shipping for total order amount

Step 1: From your EasyStore Admin Panel > Settings > Shipping & Pickups > click pencil icon on the preferred shipping zone

Step 2: Scroll down and tick the Enable "Free shipping" when order total amount equal to or above and insert the amount

📌 Note : Whenever your customers purchased total amount equal to or above the amount you have inserted, they will not be charged for shipping fees.

Step 3: Save

📌 Note: When your customers make a purchase that meets or exceeds the specified amount, they will automatically qualify for free shipping and will not be charged any shipping fees.

3. Free shipping for total order amount (3rd party logistic services)

Step 1: From EasyStore Admin Panel > Apps > Select EasyParcel Malaysia app

Step 2: Insert the amount in free shipping when order total amount equal to or above.

💡0 MYR means free shipping is disabled

Step 3: Click Save.

Apart from EasyParcel Malaysia, [Ninja Van Malaysia](https://help.easystore.co/en/articles/4798528-ninja-van-malaysia) also provides free shipping based on the total order amount.

4. Shipping discount tools (NEW)

📌 Note : Shipping discount tools is only available in EasyStore Standard & Business plan.

Step 1: Login to your EasyStore Admin Panel > Discounts > Discount for shipping fees.

Step 2: Set title shown to customer

Step 3: Set requirements for customer either minimum spend / minimum quantity purchase to entitled Free Shipping
Step 4: Set applicable items either All items (storewide) / selected item / selected collection

Step 5: Under Discount Options, choose either Free Shipping (100% discount on shipping fees) or Subsidized Shipping (fixed discount on shipping fees).
Step 6: Select the discount region(s), including sub-regions, to determine which areas qualify for the shipping fee discount.
Step 7: Set the applicable shipping method—choose from All shipping methods (both shipping & pickup), Shipping only (deliver to customers), or Pickup only (store pickup).

Step 8: Set additional conditions such as:

Active & expiry dates to control the promotion period.
Discount method ( Learn more about discount methods).
Target customers to specify which customer types are eligible for the discount.
Store usage limit to cap the total redemptions.
Each customer usage limit (applicable only for registered customers).

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How does it work?

Example A
Charlie purchases 1 novel priced at RM 200 from your store.

Shipping rate of your store:
Flat rate shipping fee: RM 8 per order

Discount settings:
Novel collection: 10% off each item
Shipping fee discount: RM 5 off for purchases of RM 100 and above

Final calculation:

Novel price after 10% discount: RM 180
Shipping fee after discount: RM 8 - RM 5 = RM 3
Grand total: RM 183

📌 Shipping fee discount is applied after the product discount is calculated.

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Example B
Benny purchases 1 recipe book priced at RM 200 from your store.

Shipping rate of your store:
West Malaysia (WM): RM 13
East Malaysia (EM): RM 15

Discount settings:
Recipe collection: 10% off each item
Shipping fee discount: RM 15 off for purchases of RM 200 and above

Final calculation:
Recipe book price after 10% discount: RM 180
Shipping fee (EM): RM 15
Total payable: RM 195

📌 The shipping fee discount is not applied because the order total after the product discount does not meet the RM 200 minimum requirement.

Example C
Andrew purchases 1 comic book priced at RM 200 from your store.

Shipping rate of your store:
West Malaysia (WM): RM 13
East Malaysia (EM): RM 15

Discount settings:
10% off for recipe collection (requires voucher code: BOOK2022)
RM 15 off shipping fee for purchases of RM 200 and above (requires voucher code: FREESHIPPING)

Final calculation:
Shipping fee (EM): RM 15
Total payable: RM 195

📌Since both discounts require a voucher code and only one voucher can be applied at checkout, Andrew must choose between the 10% product discount or the free shipping discount.

Updated on: 26/02/2025

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